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Who’s Enforcing Mask Rules? Often Retail Workers, and They’re Getting Hurt Who’s Enforcing Mask Rules? Often Retail Workers, and They’re Getting Hurt
(32 minutes later)
The exchange was tense between the customer and Jesse, a Trader Joe’s employee sporting a white face mask and a flowery Hawaiian shirt.The exchange was tense between the customer and Jesse, a Trader Joe’s employee sporting a white face mask and a flowery Hawaiian shirt.
“Why aren’t you wearing the mask?” Jesse asked the customer on a recent day at a store in Rancho Palos Verdes, Calif. “I am not here to question what you believe in. These are the rules. I am just asking you kindly to wear the mask.”“Why aren’t you wearing the mask?” Jesse asked the customer on a recent day at a store in Rancho Palos Verdes, Calif. “I am not here to question what you believe in. These are the rules. I am just asking you kindly to wear the mask.”
The customer, Genevieve Peters, who was recording the entire exchange, refused. “We are in America here,” she said, “Land of the free.” Then she turned her camera on other shoppers, who were less than amused: “Look at all of these sheep that are here, all wearing this mask that is actually dangerous for them.”The customer, Genevieve Peters, who was recording the entire exchange, refused. “We are in America here,” she said, “Land of the free.” Then she turned her camera on other shoppers, who were less than amused: “Look at all of these sheep that are here, all wearing this mask that is actually dangerous for them.”
Jesse, identified only by his first name in the video, telephoned the police, who did not arrive. Finally, when Ms. Peters left the store, others burst into applause.Jesse, identified only by his first name in the video, telephoned the police, who did not arrive. Finally, when Ms. Peters left the store, others burst into applause.
As more parts of the country reopen businesses, many retail workers have reluctantly turned into de facto enforcers of public health guidelines, confronting customers who refuse to wear masks or to maintain a wide distance from others. The risk of a violent reaction now hangs over jobs already fraught with health perils.As more parts of the country reopen businesses, many retail workers have reluctantly turned into de facto enforcers of public health guidelines, confronting customers who refuse to wear masks or to maintain a wide distance from others. The risk of a violent reaction now hangs over jobs already fraught with health perils.
A Target employee in Van Nuys, Calif., ended up with a broken left arm after helping to remove two customers who refused to wear masks.A Target employee in Van Nuys, Calif., ended up with a broken left arm after helping to remove two customers who refused to wear masks.
A cashier told a man refusing to wear a mask that he could not buy a pack of cigars at a convenience store in Perkasie, Pa. He punched her three times in the face.A cashier told a man refusing to wear a mask that he could not buy a pack of cigars at a convenience store in Perkasie, Pa. He punched her three times in the face.
In San Antonio, a man who was told he could not board a public bus without a mask shot a passenger, the police said. The victim was hospitalized and the gunman was arrested.In San Antonio, a man who was told he could not board a public bus without a mask shot a passenger, the police said. The victim was hospitalized and the gunman was arrested.
And in a confrontation that turned deadly, the security guard at a Family Dollar store in Flint, Mich., was shot and killed after insisting that a customer put on a mask.And in a confrontation that turned deadly, the security guard at a Family Dollar store in Flint, Mich., was shot and killed after insisting that a customer put on a mask.
Meegan Holland, the spokeswoman for the Michigan Retailers Association, said stores were caught in the middle. “People can get belligerent when being asked to do something that they do not want to do,” she said.Meegan Holland, the spokeswoman for the Michigan Retailers Association, said stores were caught in the middle. “People can get belligerent when being asked to do something that they do not want to do,” she said.
Masks have been recommended by public health officials as a key way to diminish the spread of the coronavirus, with at least a dozen states requiring them and many others issuing a hodgepodge of county or municipal orders.Masks have been recommended by public health officials as a key way to diminish the spread of the coronavirus, with at least a dozen states requiring them and many others issuing a hodgepodge of county or municipal orders.
They have also turned into a flash point in the country’s culture wars, with some defending their right to not wear one.They have also turned into a flash point in the country’s culture wars, with some defending their right to not wear one.
“We have individual rights, we don’t have community rights,” said Ms. Peters, 56, the customer at the Trader Joe’s store, in an interview this week.“We have individual rights, we don’t have community rights,” said Ms. Peters, 56, the customer at the Trader Joe’s store, in an interview this week.
Public health experts said this argument was misguided.Public health experts said this argument was misguided.
“I never had a right to do something that could injure the health of my neighbors,” said Wendy E. Parmet, the director of the Center for Health Policy and Law at Northeastern University.“I never had a right to do something that could injure the health of my neighbors,” said Wendy E. Parmet, the director of the Center for Health Policy and Law at Northeastern University.
Mask opponents generally overlook the fact that such regulations are meant to protect other people, not the person wearing the mask, she added.Mask opponents generally overlook the fact that such regulations are meant to protect other people, not the person wearing the mask, she added.
Americans are navigating a patchwork of conflicting national and local guidance on masks. The Centers for Disease Control and Prevention, for example, initially downplayed the efficacy of masks but now recommends them.Americans are navigating a patchwork of conflicting national and local guidance on masks. The Centers for Disease Control and Prevention, for example, initially downplayed the efficacy of masks but now recommends them.
And they have become a ready symbol for those dubious about giving government officials wide powers for an extended period.And they have become a ready symbol for those dubious about giving government officials wide powers for an extended period.
Retailers find the confrontations over masks a minefield.Retailers find the confrontations over masks a minefield.
“It is a very hot button issue,” said Kenya Friend-Daniel, a spokeswoman for Trader Joe’s. The company declined to allow Jesse, the employee involved in the confrontation, to be interviewed.“It is a very hot button issue,” said Kenya Friend-Daniel, a spokeswoman for Trader Joe’s. The company declined to allow Jesse, the employee involved in the confrontation, to be interviewed.
“We do not want to put our crew members in the position to have to enforce something like that,” she said, noting that customers “overwhelmingly” wear masks.“We do not want to put our crew members in the position to have to enforce something like that,” she said, noting that customers “overwhelmingly” wear masks.
In all its 505 stores, Trader Joe’s has put up signs recommending that customers wear masks, not least to protect its employees, Ms. Friend-Daniel said.In all its 505 stores, Trader Joe’s has put up signs recommending that customers wear masks, not least to protect its employees, Ms. Friend-Daniel said.
Refusing is not grounds alone for being ejected from a store, she said, even where wearing masks in public is the law, but creating a disturbance that bothers other customers is.Refusing is not grounds alone for being ejected from a store, she said, even where wearing masks in public is the law, but creating a disturbance that bothers other customers is.
Target, in places where masks are the law, has stationed security employees outside its stores to remind customers to wear them, said Jake Anderson, a spokesman.Target, in places where masks are the law, has stationed security employees outside its stores to remind customers to wear them, said Jake Anderson, a spokesman.
Stores are not the only businesses involved. Uber announced that starting Monday, drivers and riders must wear masks, and those who refuse can be kicked off the platform.Stores are not the only businesses involved. Uber announced that starting Monday, drivers and riders must wear masks, and those who refuse can be kicked off the platform.
Smaller retailers feel especially vulnerable to balancing the need for safety and the need to revive their bottom line.Smaller retailers feel especially vulnerable to balancing the need for safety and the need to revive their bottom line.
In Charleston, S.C., at M. Dumas & Sons, a 103-year-old men’s clothing store, employees wear masks in line with a city requirement while customers are offered them at the front door.In Charleston, S.C., at M. Dumas & Sons, a 103-year-old men’s clothing store, employees wear masks in line with a city requirement while customers are offered them at the front door.
Gary Flynn, the owner, estimated that 50 percent of his customers would walk away if required to wear a mask.Gary Flynn, the owner, estimated that 50 percent of his customers would walk away if required to wear a mask.
“I want whatever I can get right now,” he said, with business inching up but still only 25 percent of what it was a year ago.
He acknowledged that his workers were putting themselves in harm’s way to generate sales. “So it’s a slippery slope and it’s a moral challenge every day to try to figure out what’s the right thing to do,” he said.
Farther up King Street, Las Olas Swimwear boutique was doing brisk business in bathing suits for beach-starved customers, as well as face masks. The store has sold more than 500 masks produced by a New York swimwear supplier.
Updated June 22, 2020Updated June 22, 2020
A commentary published this month on the website of the British Journal of Sports Medicine points out that covering your face during exercise “comes with issues of potential breathing restriction and discomfort” and requires “balancing benefits versus possible adverse events.” Masks do alter exercise, says Cedric X. Bryant, the president and chief science officer of the American Council on Exercise, a nonprofit organization that funds exercise research and certifies fitness professionals. “In my personal experience,” he says, “heart rates are higher at the same relative intensity when you wear a mask.” Some people also could experience lightheadedness during familiar workouts while masked, says Len Kravitz, a professor of exercise science at the University of New Mexico.A commentary published this month on the website of the British Journal of Sports Medicine points out that covering your face during exercise “comes with issues of potential breathing restriction and discomfort” and requires “balancing benefits versus possible adverse events.” Masks do alter exercise, says Cedric X. Bryant, the president and chief science officer of the American Council on Exercise, a nonprofit organization that funds exercise research and certifies fitness professionals. “In my personal experience,” he says, “heart rates are higher at the same relative intensity when you wear a mask.” Some people also could experience lightheadedness during familiar workouts while masked, says Len Kravitz, a professor of exercise science at the University of New Mexico.
The steroid, dexamethasone, is the first treatment shown to reduce mortality in severely ill patients, according to scientists in Britain. The drug appears to reduce inflammation caused by the immune system, protecting the tissues. In the study, dexamethasone reduced deaths of patients on ventilators by one-third, and deaths of patients on oxygen by one-fifth.The steroid, dexamethasone, is the first treatment shown to reduce mortality in severely ill patients, according to scientists in Britain. The drug appears to reduce inflammation caused by the immune system, protecting the tissues. In the study, dexamethasone reduced deaths of patients on ventilators by one-third, and deaths of patients on oxygen by one-fifth.
The coronavirus emergency relief package gives many American workers paid leave if they need to take time off because of the virus. It gives qualified workers two weeks of paid sick leave if they are ill, quarantined or seeking diagnosis or preventive care for coronavirus, or if they are caring for sick family members. It gives 12 weeks of paid leave to people caring for children whose schools are closed or whose child care provider is unavailable because of the coronavirus. It is the first time the United States has had widespread federally mandated paid leave, and includes people who don’t typically get such benefits, like part-time and gig economy workers. But the measure excludes at least half of private-sector workers, including those at the country’s largest employers, and gives small employers significant leeway to deny leave.The coronavirus emergency relief package gives many American workers paid leave if they need to take time off because of the virus. It gives qualified workers two weeks of paid sick leave if they are ill, quarantined or seeking diagnosis or preventive care for coronavirus, or if they are caring for sick family members. It gives 12 weeks of paid leave to people caring for children whose schools are closed or whose child care provider is unavailable because of the coronavirus. It is the first time the United States has had widespread federally mandated paid leave, and includes people who don’t typically get such benefits, like part-time and gig economy workers. But the measure excludes at least half of private-sector workers, including those at the country’s largest employers, and gives small employers significant leeway to deny leave.
So far, the evidence seems to show it does. A widely cited paper published in April suggests that people are most infectious about two days before the onset of coronavirus symptoms and estimated that 44 percent of new infections were a result of transmission from people who were not yet showing symptoms. Recently, a top expert at the World Health Organization stated that transmission of the coronavirus by people who did not have symptoms was “very rare,” but she later walked back that statement.So far, the evidence seems to show it does. A widely cited paper published in April suggests that people are most infectious about two days before the onset of coronavirus symptoms and estimated that 44 percent of new infections were a result of transmission from people who were not yet showing symptoms. Recently, a top expert at the World Health Organization stated that transmission of the coronavirus by people who did not have symptoms was “very rare,” but she later walked back that statement.
Touching contaminated objects and then infecting ourselves with the germs is not typically how the virus spreads. But it can happen. A number of studies of flu, rhinovirus, coronavirus and other microbes have shown that respiratory illnesses, including the new coronavirus, can spread by touching contaminated surfaces, particularly in places like day care centers, offices and hospitals. But a long chain of events has to happen for the disease to spread that way. The best way to protect yourself from coronavirus — whether it’s surface transmission or close human contact — is still social distancing, washing your hands, not touching your face and wearing masks.Touching contaminated objects and then infecting ourselves with the germs is not typically how the virus spreads. But it can happen. A number of studies of flu, rhinovirus, coronavirus and other microbes have shown that respiratory illnesses, including the new coronavirus, can spread by touching contaminated surfaces, particularly in places like day care centers, offices and hospitals. But a long chain of events has to happen for the disease to spread that way. The best way to protect yourself from coronavirus — whether it’s surface transmission or close human contact — is still social distancing, washing your hands, not touching your face and wearing masks.
A study by European scientists is the first to document a strong statistical link between genetic variations and Covid-19, the illness caused by the coronavirus. Having Type A blood was linked to a 50 percent increase in the likelihood that a patient would need to get oxygen or to go on a ventilator, according to the new study.A study by European scientists is the first to document a strong statistical link between genetic variations and Covid-19, the illness caused by the coronavirus. Having Type A blood was linked to a 50 percent increase in the likelihood that a patient would need to get oxygen or to go on a ventilator, according to the new study.
The unemployment rate fell to 13.3 percent in May, the Labor Department said on June 5, an unexpected improvement in the nation’s job market as hiring rebounded faster than economists expected. Economists had forecast the unemployment rate to increase to as much as 20 percent, after it hit 14.7 percent in April, which was the highest since the government began keeping official statistics after World War II. But the unemployment rate dipped instead, with employers adding 2.5 million jobs, after more than 20 million jobs were lost in April.The unemployment rate fell to 13.3 percent in May, the Labor Department said on June 5, an unexpected improvement in the nation’s job market as hiring rebounded faster than economists expected. Economists had forecast the unemployment rate to increase to as much as 20 percent, after it hit 14.7 percent in April, which was the highest since the government began keeping official statistics after World War II. But the unemployment rate dipped instead, with employers adding 2.5 million jobs, after more than 20 million jobs were lost in April.
States are reopening bit by bit. This means that more public spaces are available for use and more and more businesses are being allowed to open again. The federal government is largely leaving the decision up to states, and some state leaders are leaving the decision up to local authorities. Even if you aren’t being told to stay at home, it’s still a good idea to limit trips outside and your interaction with other people.States are reopening bit by bit. This means that more public spaces are available for use and more and more businesses are being allowed to open again. The federal government is largely leaving the decision up to states, and some state leaders are leaving the decision up to local authorities. Even if you aren’t being told to stay at home, it’s still a good idea to limit trips outside and your interaction with other people.
Common symptoms include fever, a dry cough, fatigue and difficulty breathing or shortness of breath. Some of these symptoms overlap with those of the flu, making detection difficult, but runny noses and stuffy sinuses are less common. The C.D.C. has also added chills, muscle pain, sore throat, headache and a new loss of the sense of taste or smell as symptoms to look out for. Most people fall ill five to seven days after exposure, but symptoms may appear in as few as two days or as many as 14 days.Common symptoms include fever, a dry cough, fatigue and difficulty breathing or shortness of breath. Some of these symptoms overlap with those of the flu, making detection difficult, but runny noses and stuffy sinuses are less common. The C.D.C. has also added chills, muscle pain, sore throat, headache and a new loss of the sense of taste or smell as symptoms to look out for. Most people fall ill five to seven days after exposure, but symptoms may appear in as few as two days or as many as 14 days.
If air travel is unavoidable, there are some steps you can take to protect yourself. Most important: Wash your hands often, and stop touching your face. If possible, choose a window seat. A study from Emory University found that during flu season, the safest place to sit on a plane is by a window, as people sitting in window seats had less contact with potentially sick people. Disinfect hard surfaces. When you get to your seat and your hands are clean, use disinfecting wipes to clean the hard surfaces at your seat like the head and arm rest, the seatbelt buckle, the remote, screen, seat back pocket and the tray table. If the seat is hard and nonporous or leather or pleather, you can wipe that down, too. (Using wipes on upholstered seats could lead to a wet seat and spreading of germs rather than killing them.)If air travel is unavoidable, there are some steps you can take to protect yourself. Most important: Wash your hands often, and stop touching your face. If possible, choose a window seat. A study from Emory University found that during flu season, the safest place to sit on a plane is by a window, as people sitting in window seats had less contact with potentially sick people. Disinfect hard surfaces. When you get to your seat and your hands are clean, use disinfecting wipes to clean the hard surfaces at your seat like the head and arm rest, the seatbelt buckle, the remote, screen, seat back pocket and the tray table. If the seat is hard and nonporous or leather or pleather, you can wipe that down, too. (Using wipes on upholstered seats could lead to a wet seat and spreading of germs rather than killing them.)
If you’ve been exposed to the coronavirus or think you have, and have a fever or symptoms like a cough or difficulty breathing, call a doctor. They should give you advice on whether you should be tested, how to get tested, and how to seek medical treatment without potentially infecting or exposing others.If you’ve been exposed to the coronavirus or think you have, and have a fever or symptoms like a cough or difficulty breathing, call a doctor. They should give you advice on whether you should be tested, how to get tested, and how to seek medical treatment without potentially infecting or exposing others.
If you’re sick and you think you’ve been exposed to the new coronavirus, the C.D.C. recommends that you call your healthcare provider and explain your symptoms and fears. They will decide if you need to be tested. Keep in mind that there’s a chance — because of a lack of testing kits or because you’re asymptomatic, for instance — you won’t be able to get tested.If you’re sick and you think you’ve been exposed to the new coronavirus, the C.D.C. recommends that you call your healthcare provider and explain your symptoms and fears. They will decide if you need to be tested. Keep in mind that there’s a chance — because of a lack of testing kits or because you’re asymptomatic, for instance — you won’t be able to get tested.
“I want whatever I can get right now,” he said, with business inching up but still only 25 percent of what it was a year ago.
He acknowledged that his workers were putting themselves in harm’s way to generate sales. “So it’s a slippery slope and it’s a moral challenge every day to try to figure out what’s the right thing to do,” he said.
Farther up King Street, Las Olas Swimwear boutique was doing brisk business in bathing suits for beach-starved customers, as well as face masks. The store has sold more than 500 masks produced by a New York swimwear supplier.
Daniel James, the owner, stated unequivocally that he would fire any employee not wearing a face mask, but said masks were voluntary for customers.Daniel James, the owner, stated unequivocally that he would fire any employee not wearing a face mask, but said masks were voluntary for customers.
In Michigan, Gov. Gretchen Whitmer made masks mandatory in late April and allowed stores to bar customers who refused. But she did not criminalize such refusals, so police have only intervened when confrontations turned violent.In Michigan, Gov. Gretchen Whitmer made masks mandatory in late April and allowed stores to bar customers who refused. But she did not criminalize such refusals, so police have only intervened when confrontations turned violent.
In Illinois, Rob Karr, the president of the Illinois Retail Merchants Association, compiled a list of episodes that took place in the first 48 hours after masks became mandatory on May 1.In Illinois, Rob Karr, the president of the Illinois Retail Merchants Association, compiled a list of episodes that took place in the first 48 hours after masks became mandatory on May 1.
One customer threatened to get a gun from his car to shoot the worker insisting that he wear a mask. Several employees were hit, while others were verbally abused. Sometimes customers fought each other. The list has only grown longer.One customer threatened to get a gun from his car to shoot the worker insisting that he wear a mask. Several employees were hit, while others were verbally abused. Sometimes customers fought each other. The list has only grown longer.
Some police departments refused to respond when stores asked for help, Mr. Karr said, while various retailers were fined $750 for not enforcing the ban.Some police departments refused to respond when stores asked for help, Mr. Karr said, while various retailers were fined $750 for not enforcing the ban.
In Warwick, R.I., a police union initially announced on its Facebook page that it would not enforce Gov. Gina Raimondo’s mandatory mask order, calling it “overreaching” and bound to destroy the bridge of trust built with the community. The police chief then issued a statement saying the department would act.In Warwick, R.I., a police union initially announced on its Facebook page that it would not enforce Gov. Gina Raimondo’s mandatory mask order, calling it “overreaching” and bound to destroy the bridge of trust built with the community. The police chief then issued a statement saying the department would act.
Lawrence O. Gostin, the Georgetown University professor who wrote the draft public health law adopted by many states, suggested that in the absence of national guidelines, retailers should develop one policy for all their stores and stick with it, whether it has the backing of state law or not — that way the rules would be clear for all customers.Lawrence O. Gostin, the Georgetown University professor who wrote the draft public health law adopted by many states, suggested that in the absence of national guidelines, retailers should develop one policy for all their stores and stick with it, whether it has the backing of state law or not — that way the rules would be clear for all customers.
Some experts also suggested it was overkill to involve police in the general enforcement of public health measures.Some experts also suggested it was overkill to involve police in the general enforcement of public health measures.
The issue should be treated like wearing seatbelts or not smoking in public, which eventually became habits, Ms. Parmet suggested, but such consensus must develop much more quickly given the danger from Covid-19.The issue should be treated like wearing seatbelts or not smoking in public, which eventually became habits, Ms. Parmet suggested, but such consensus must develop much more quickly given the danger from Covid-19.
In Hawaii, that consensus is emerging because neighbors are confronting anti-maskers themselves, said Tina Yamaki, president of the Retail Merchants of Hawaii.In Hawaii, that consensus is emerging because neighbors are confronting anti-maskers themselves, said Tina Yamaki, president of the Retail Merchants of Hawaii.
“It is the other customers in the stores that are shaming them to put it back on or commenting,” she said.“It is the other customers in the stores that are shaming them to put it back on or commenting,” she said.
Ms. Yamaki compared the mask dilemma to trying to ensure that a young child keeps wearing a hat — one minute it is on, and the next minute, after you look away, it disappears.Ms. Yamaki compared the mask dilemma to trying to ensure that a young child keeps wearing a hat — one minute it is on, and the next minute, after you look away, it disappears.
“We cannot be policing that all the time,” she said of the masks. “We are not that type of law enforcement.”“We cannot be policing that all the time,” she said of the masks. “We are not that type of law enforcement.”
Christopher Dixon contributed reporting.Christopher Dixon contributed reporting.