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| NHS 'fast losing its compassion' | NHS 'fast losing its compassion' |
| (about 5 hours later) | |
| There has been a deterioration in the level of compassion in the NHS in recent years, the head of a leading health think-tank has told the BBC. | There has been a deterioration in the level of compassion in the NHS in recent years, the head of a leading health think-tank has told the BBC. |
| The King's Fund is running a special project to try to get nurses and other staff to focus on being compassionate. | The King's Fund is running a special project to try to get nurses and other staff to focus on being compassionate. |
| Its chief executive, Niall Dickson, said this was a fundamental issue that should be a top priority for every hospital board. | Its chief executive, Niall Dickson, said this was a fundamental issue that should be a top priority for every hospital board. |
| He blames work pressures for staff being less feeling. | He blames work pressures for staff being less feeling. |
| It's to do with staff facing very difficult situations - because patients are sicker and hospital stays are shorter - rather than them all turning into nasty people Mr Dickson 'Compassion key to care' Compassion is listed as a core value in the draft constitution for the NHS in England, and the government is developing methods for measuring it. | It's to do with staff facing very difficult situations - because patients are sicker and hospital stays are shorter - rather than them all turning into nasty people Mr Dickson 'Compassion key to care' Compassion is listed as a core value in the draft constitution for the NHS in England, and the government is developing methods for measuring it. |
| Mr Dickson said: "I have very little doubt that we've seen a deterioration in the level of compassion that is shown by staff to patients. | Mr Dickson said: "I have very little doubt that we've seen a deterioration in the level of compassion that is shown by staff to patients. |
| "It's to do with staff facing very difficult situations - because patients are sicker and hospital stays are shorter - rather than them all turning into nasty people. | "It's to do with staff facing very difficult situations - because patients are sicker and hospital stays are shorter - rather than them all turning into nasty people. |
| "If we can't get compassion into our healthcare, the system is failing. It's as fundamental as that. | "If we can't get compassion into our healthcare, the system is failing. It's as fundamental as that. |
| "The board of every hospital should be looking at this as one of their top priorities - what is it like for someone who's coming in to be treated, and how can we improve that experience?" | "The board of every hospital should be looking at this as one of their top priorities - what is it like for someone who's coming in to be treated, and how can we improve that experience?" |
| The King's Fund is piloting an idea called "Schwartz rounds" at several NHS hospitals. | The King's Fund is piloting an idea called "Schwartz rounds" at several NHS hospitals. |
| FROM THE TODAY PROGRAMME class="" href="http://news.bbc.co.uk/today/hi/default.stm">More from Today programme This involves staff from various disciplines getting together every month to discuss the aspects of care that they have found difficult. | |
| The Patients' Association's head of special projects and research, Vanessa Bourne, said: "Compassion is not an extra - it is an essential of nursing care. | The Patients' Association's head of special projects and research, Vanessa Bourne, said: "Compassion is not an extra - it is an essential of nursing care. |
| "It comes in many forms: privacy, dignity and, above all, caring for others as you would wish to be cared for yourself." | "It comes in many forms: privacy, dignity and, above all, caring for others as you would wish to be cared for yourself." |
| There's a renewed emphasis on looking at the quality of patients' experience in the NHS, following Lord Darzi's review of the health service in England. | There's a renewed emphasis on looking at the quality of patients' experience in the NHS, following Lord Darzi's review of the health service in England. |
| Ministers are strengthening the emphasis placed on patient views in rating NHS trusts. | Ministers are strengthening the emphasis placed on patient views in rating NHS trusts. |