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| Version 1 | Version 2 |
|---|---|
| Three investigating loss of phone services | Three investigating loss of phone services |
| (about 1 hour later) | |
| Mobile network Three has acknowledged it is experiencing "technical difficulties with voice, text and data", leaving many customers offline. | Mobile network Three has acknowledged it is experiencing "technical difficulties with voice, text and data", leaving many customers offline. |
| The problems appear to have started on Wednesday evening, according to the Down Detector website. | The problems appear to have started on Wednesday evening, according to the Down Detector website. |
| Customers across the UK have taken to social media to complain about the loss of service. | Customers across the UK have taken to social media to complain about the loss of service. |
| Three apologised for the problem and said it was "sorting this out right now". | Three apologised for the problem and said it was "sorting this out right now". |
| The problems, which are nationwide, started after some maintenance work on Three's network infrastructure. | |
| It is not sure how many of its 10 million customers are affected. | |
| So many customers tried to access the status checker on Three's website that it was temporarily unavailable on Thursday morning. | So many customers tried to access the status checker on Three's website that it was temporarily unavailable on Thursday morning. |
| A queuing system has been switched on, to limit access to the tool. | A queuing system has been switched on, to limit access to the tool. |
| "History shows that once service is restored people quickly forget about the issues," said Ben Wood, an analyst at the CCS Insight consultancy. | "History shows that once service is restored people quickly forget about the issues," said Ben Wood, an analyst at the CCS Insight consultancy. |
| "The challenge for Three UK will be getting its network back online reliably. Often it can take time for things to stabilise after such a massive outage, which can lead to intermittent service for a period of time after the original problems." | "The challenge for Three UK will be getting its network back online reliably. Often it can take time for things to stabilise after such a massive outage, which can lead to intermittent service for a period of time after the original problems." |