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Surge at mental health website after royal ad | Surge at mental health website after royal ad |
(32 minutes later) | |
A mental health website struggled to cope with demand after a promotional video voiced by the dukes and duchesses of Cambridge and Sussex aired on TV. | A mental health website struggled to cope with demand after a promotional video voiced by the dukes and duchesses of Cambridge and Sussex aired on TV. |
The film screened on Sky, ITV, Channel 4, Channel 5 and MTV on Monday evening. | The film screened on Sky, ITV, Channel 4, Channel 5 and MTV on Monday evening. |
The Every Mind Matters website for a time was intermittently showing the message: "Something went wrong. Please refresh or try again later" | The Every Mind Matters website for a time was intermittently showing the message: "Something went wrong. Please refresh or try again later" |
Public Health England said the crash may have been due to a surge in traffic but the website was now working. | Public Health England said the crash may have been due to a surge in traffic but the website was now working. |
The three-minute film is intended to promote Every Mind Matters, an initiative by Public Health England (PHE) and the NHS, to help people look after their mental health and support others. | The three-minute film is intended to promote Every Mind Matters, an initiative by Public Health England (PHE) and the NHS, to help people look after their mental health and support others. |
The website went down for a short period within minutes of the advert being broadcast. | |
A PHE spokeswoman said: "We think it was due to high traffic. We had technicians working on it immediately and we're back up and running now." | |
The film is narrated by the Duke and Duchess of Cambridge and the Duke and Duchess of Sussex, who in May launched a text messaging service for people experiencing a mental health crisis through their royal foundation. | The film is narrated by the Duke and Duchess of Cambridge and the Duke and Duchess of Sussex, who in May launched a text messaging service for people experiencing a mental health crisis through their royal foundation. |
In the film, written by Richard Curtis and directed by Rankin, Prince William begins: "Everyone knows that feeling, when life gets on top of us. | In the film, written by Richard Curtis and directed by Rankin, Prince William begins: "Everyone knows that feeling, when life gets on top of us. |
"All over the country, millions of us face challenges to our mental health - at all ages - at all intensities, and for all sorts of reasons. | "All over the country, millions of us face challenges to our mental health - at all ages - at all intensities, and for all sorts of reasons. |
"We feel stressed, low, anxious, or have trouble sleeping. Me, you..." | "We feel stressed, low, anxious, or have trouble sleeping. Me, you..." |
Prince Harry continues: "Your brother, your mother, your colleague, or your neighbour. Waiting, wondering, hoping, hurting. | Prince Harry continues: "Your brother, your mother, your colleague, or your neighbour. Waiting, wondering, hoping, hurting. |
"We think there's nothing to be done. Nothing we can do about it." | "We think there's nothing to be done. Nothing we can do about it." |
Meghan then says: "But that's so wrong. There are things we can do. From today, there's a new way to help turn things around. Every Mind Matters will show you simple ways to look after your mental health." | Meghan then says: "But that's so wrong. There are things we can do. From today, there's a new way to help turn things around. Every Mind Matters will show you simple ways to look after your mental health." |
Catherine continues: "It'll get you started with a free online plan designed to help you deal with stress, boost your mood, improve your sleep and feel more in control." | Catherine continues: "It'll get you started with a free online plan designed to help you deal with stress, boost your mood, improve your sleep and feel more in control." |
The royals are joined by other celebrities and public figures whose lives have been affected by poor mental health. | The royals are joined by other celebrities and public figures whose lives have been affected by poor mental health. |
They include the actresses Gillian Anderson and Glenn Close, singer Professor Green, former England cricketer Andrew Flintoff, television presenter Davina McCall, and Bake Off star Nadiya Hussain. | They include the actresses Gillian Anderson and Glenn Close, singer Professor Green, former England cricketer Andrew Flintoff, television presenter Davina McCall, and Bake Off star Nadiya Hussain. |