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| Lapland park guard quits in shame | Lapland park guard quits in shame |
| (10 minutes later) | |
| A security guard at a Lapland-style theme park criticised by visitors as "hell" and a "scam" said he resigned because he was "ashamed to work there". | |
| Adrian Wood worked in the security hut at Lapland New Forest which opened on Friday on the Hampshire-Dorset border. | Adrian Wood worked in the security hut at Lapland New Forest which opened on Friday on the Hampshire-Dorset border. |
| He said he resigned after seeing a family take their mother out of a hospice to make the most of what could be her last Christmas. | He said he resigned after seeing a family take their mother out of a hospice to make the most of what could be her last Christmas. |
| Mr Wood also said he and other staff had been attacked by irate visitors. | Mr Wood also said he and other staff had been attacked by irate visitors. |
| More than 2,000 people who paid £25-£30 for tickets to the park near Ringwood have officially complained. | More than 2,000 people who paid £25-£30 for tickets to the park near Ringwood have officially complained. |
| Hundreds of people want refunds and are calling for the closure of the attraction, complaining it does not resemble marketing images on its website. | Hundreds of people want refunds and are calling for the closure of the attraction, complaining it does not resemble marketing images on its website. |
| Santa got attacked, one of the elves got smacked in the face and pushed into a pram Adrian Wood | Santa got attacked, one of the elves got smacked in the face and pushed into a pram Adrian Wood |
| The website became unavailable on Monday afternoon, but has since been republished with different pictures. | |
| Trading standards officers said they had visited the site but do not have the power to shut it down. | |
| "I quit late Sunday afternoon due to all the events that have been going on, the complaints and the violence towards myself and to other members of staff," Mr Wood told BBC News. | "I quit late Sunday afternoon due to all the events that have been going on, the complaints and the violence towards myself and to other members of staff," Mr Wood told BBC News. |
| "But what put the final icing on the cake for me to walk out, was a family had taken their mother out of a hospice for cancer patients, who wasn't expected to see this Christmas. | "But what put the final icing on the cake for me to walk out, was a family had taken their mother out of a hospice for cancer patients, who wasn't expected to see this Christmas. |
| "So they decided to bring her to Lapland to see the Christmas show. | "So they decided to bring her to Lapland to see the Christmas show. |
| "On getting there they found it difficult to get access with the wheelchair with the mother. | "On getting there they found it difficult to get access with the wheelchair with the mother. |
| One visitor said the nativity scene had everyone she met laughing | One visitor said the nativity scene had everyone she met laughing |
| "They were in a queue for nearly an hour-and-a-half in the pouring rain waiting to see Santa. | "They were in a queue for nearly an hour-and-a-half in the pouring rain waiting to see Santa. |
| "If they'd stayed another two to three hours they would have seen him, but unfortunately the queues were that long it was ridiculous." | "If they'd stayed another two to three hours they would have seen him, but unfortunately the queues were that long it was ridiculous." |
| He said he felt "very, very sorry" for people who had visited the park. | He said he felt "very, very sorry" for people who had visited the park. |
| "They have been ripped off," he said. | "They have been ripped off," he said. |
| In the three days that he worked there he said he was "inundated with complaints". | In the three days that he worked there he said he was "inundated with complaints". |
| 'Punched in face' | 'Punched in face' |
| "Santa got attacked, one of the elves got smacked in the face and pushed into a pram. | "Santa got attacked, one of the elves got smacked in the face and pushed into a pram. |
| "I was punched in the forehead in the ticket office by an irate customer. | "I was punched in the forehead in the ticket office by an irate customer. |
| "I was ashamed to work there, really, really ashamed." | "I was ashamed to work there, really, really ashamed." |
| The theme park's website had shown pictures of snowy "winter wonderland" scenes and icicles. | The theme park's website had shown pictures of snowy "winter wonderland" scenes and icicles. |
| Many people said they were disappointed by the Chistmas market | Many people said they were disappointed by the Chistmas market |
| It also promised real log cabins, a nativity scene, husky dogs and other animals, as well as a "bustling" Christmas market. | It also promised real log cabins, a nativity scene, husky dogs and other animals, as well as a "bustling" Christmas market. |
| Hundreds of people have complained to the BBC about the park since the weekend, saying the animals looked unhappy and huskies looked thin and were chained up in a pen. | Hundreds of people have complained to the BBC about the park since the weekend, saying the animals looked unhappy and huskies looked thin and were chained up in a pen. |
| Other facilities, including a broken ice rink, were poor, they said, describing the site as a "scam", a "joke", "disorganised chaos" and "hell". | Other facilities, including a broken ice rink, were poor, they said, describing the site as a "scam", a "joke", "disorganised chaos" and "hell". |
| Tickets cost £30 for individuals, £25 for each person for families of four or more, and £10 for children under two years old. Many said they had spent £150 for a family to visit. | Tickets cost £30 for individuals, £25 for each person for families of four or more, and £10 for children under two years old. Many said they had spent £150 for a family to visit. |
| Some complained they then had to pay more to use some of the facilities once inside the park. | Some complained they then had to pay more to use some of the facilities once inside the park. |
| Meanwhile, East Dorset District Council has stopped the sale of alcohol on site because an application for a licence had been granted but was not yet in force. | Meanwhile, East Dorset District Council has stopped the sale of alcohol on site because an application for a licence had been granted but was not yet in force. |
| People say the original website was misleading | People say the original website was misleading |
| The RSPCA said it was investigating after receiving a number of complaints. | The RSPCA said it was investigating after receiving a number of complaints. |
| Henry Mears, who organises the park's marketing and advertising, told the BBC on Monday: "We don't believe we ripped anyone off. What is not here that we haven't advertised?" | Henry Mears, who organises the park's marketing and advertising, told the BBC on Monday: "We don't believe we ripped anyone off. What is not here that we haven't advertised?" |
| He blamed "a few groups of professional troublemakers" for the allegations over the attraction. | He blamed "a few groups of professional troublemakers" for the allegations over the attraction. |
| Mr Mears has not been available for comment since Monday morning. | Mr Mears has not been available for comment since Monday morning. |
| Unsatisfied customers have been advised by Consumer Direct to consider taking the matter to county court if writing a letter is unsuccessful. | Unsatisfied customers have been advised by Consumer Direct to consider taking the matter to county court if writing a letter is unsuccessful. |
| The government-funded advice service has received more than 2,000 complaints about the theme park. | The government-funded advice service has received more than 2,000 complaints about the theme park. |