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Apple made to drop iPhone advert | Apple made to drop iPhone advert |
(41 minutes later) | |
An Apple iPhone advert has been banned by the advertising standards watchdog for exaggerating the phone's speed. | An Apple iPhone advert has been banned by the advertising standards watchdog for exaggerating the phone's speed. |
The advert boasted the new 3G model was "really fast" and showed it loading internet pages in under a second. | The advert boasted the new 3G model was "really fast" and showed it loading internet pages in under a second. |
The Advertising Standards Authority (ASA) upheld complaints by 17 people who said the TV advert had misled them as to its speed. | |
Apple UK said it was comparing the 3G model with its 2G predecessor and its claims were "relative not absolute". | Apple UK said it was comparing the 3G model with its 2G predecessor and its claims were "relative not absolute". |
The advert repeatedly stated that the phone was "really fast" and showed news pages and the Google maps service taking just fractions of a second to appear. | The advert repeatedly stated that the phone was "really fast" and showed news pages and the Google maps service taking just fractions of a second to appear. |
Text on the screen said: "Network performance will vary by location." | Text on the screen said: "Network performance will vary by location." |
After upholding the viewers' complaints, the ASA said the advert must not appear again in the same form. | After upholding the viewers' complaints, the ASA said the advert must not appear again in the same form. |
It said the advert was likely to lead viewers to believe that the device actually operated at or near to the speeds shown in the advert. | It said the advert was likely to lead viewers to believe that the device actually operated at or near to the speeds shown in the advert. |
The watchdog concluded: "Because we understood that it did not, we concluded that the ad was likely to mislead." | The watchdog concluded: "Because we understood that it did not, we concluded that the ad was likely to mislead." |
Apple said its claims were "relative rather than absolute in nature" - implying the 3G iPhone was "really fast" in comparison to the previous generation - and therefore the advert was not misleading. | Apple said its claims were "relative rather than absolute in nature" - implying the 3G iPhone was "really fast" in comparison to the previous generation - and therefore the advert was not misleading. |
The company also said the average consumer would realise the phone's performance would vary - a point they said was made clear by the text stating "network performance will vary by location". | The company also said the average consumer would realise the phone's performance would vary - a point they said was made clear by the text stating "network performance will vary by location". |
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