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Cathay Pacific to honour $16,000 fares sold for $675 | Cathay Pacific to honour $16,000 fares sold for $675 |
(about 4 hours later) | |
Cathay Pacific has said it will honour first-class and business-class tickets that it sold to some lucky passengers for a fraction of the usual price. | Cathay Pacific has said it will honour first-class and business-class tickets that it sold to some lucky passengers for a fraction of the usual price. |
The Hong Kong-based airline mistakenly sold business-class seats on August flights from Vietnam to New York for about $675 return. | The Hong Kong-based airline mistakenly sold business-class seats on August flights from Vietnam to New York for about $675 return. |
Prices on the same route in July and September cost $16,000. | Prices on the same route in July and September cost $16,000. |
The airline admitted that it "made a mistake", but said it would honour the tickets. | The airline admitted that it "made a mistake", but said it would honour the tickets. |
The fares were reported by travel bloggers on 31 December and later pulled by Cathay Pacific. | The fares were reported by travel bloggers on 31 December and later pulled by Cathay Pacific. |
It was not clear how many tickets had been sold and Cathay Pacific did not immediately respond to requests from the BBC. | It was not clear how many tickets had been sold and Cathay Pacific did not immediately respond to requests from the BBC. |
Difficult year | Difficult year |
The mistake concludes a challenging 2018 for Cathay Pacific, as it tries to return to profitability after posting its first ever back-to-back annual loss in March. | The mistake concludes a challenging 2018 for Cathay Pacific, as it tries to return to profitability after posting its first ever back-to-back annual loss in March. |
The airline has struggled against competition, particularly from low-cost Chinese carriers covering Hong Kong, mainland China and South East Asia. | The airline has struggled against competition, particularly from low-cost Chinese carriers covering Hong Kong, mainland China and South East Asia. |
In October, Cathay Pacific was the subject of a data breach in its IT systems, jeopardising the personal information of up to 9.4 million passengers. | In October, Cathay Pacific was the subject of a data breach in its IT systems, jeopardising the personal information of up to 9.4 million passengers. |
A month earlier, it had to send one of its planes back to the paint shop after spelling the airline's name "Cathay Paciic" on the side of the jet. | A month earlier, it had to send one of its planes back to the paint shop after spelling the airline's name "Cathay Paciic" on the side of the jet. |
Airlines often honour tickets sold in error, but practices differ from carrier to carrier and according to circumstances. | Airlines often honour tickets sold in error, but practices differ from carrier to carrier and according to circumstances. |
Singapore Airlines, for example, honoured tickets sold for less than half price in 2014. | Singapore Airlines, for example, honoured tickets sold for less than half price in 2014. |
United Airlines cancelled transatlantic tickets sold for less than $100 by a "third party software provider" the following year. | United Airlines cancelled transatlantic tickets sold for less than $100 by a "third party software provider" the following year. |
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