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Royal Cornwall Hospital staff 'threatened' for speaking up | Royal Cornwall Hospital staff 'threatened' for speaking up |
(about 11 hours later) | |
A hospital worker resigned after being "shouted at and threatened by their manager" for speaking up about patient safety, a report has found. | A hospital worker resigned after being "shouted at and threatened by their manager" for speaking up about patient safety, a report has found. |
The National Guardian's Office (NGO) review into speaking up investigated concerns raised at the Royal Cornwall Hospitals Trust (RCHT). | The National Guardian's Office (NGO) review into speaking up investigated concerns raised at the Royal Cornwall Hospitals Trust (RCHT). |
Another worker resigned after nothing was done to address "prolonged bullying and harassment by senior colleagues". | Another worker resigned after nothing was done to address "prolonged bullying and harassment by senior colleagues". |
The Trust said it aimed to have a "fully open and supportive culture". | The Trust said it aimed to have a "fully open and supportive culture". |
Other findings in the review were that staff who raised concerns were treated detrimentally as a result of doing so. | Other findings in the review were that staff who raised concerns were treated detrimentally as a result of doing so. |
One worker who spoke up about patient safety said they were "bullied by their senior colleagues as well as their manager who verbally assaulted them". | One worker who spoke up about patient safety said they were "bullied by their senior colleagues as well as their manager who verbally assaulted them". |
"The worker perceived that disciplinary proceedings were then brought about them based on false allegations, which led to their dismissal," the report found. | "The worker perceived that disciplinary proceedings were then brought about them based on false allegations, which led to their dismissal," the report found. |
In total the NGO spoke to 34 workers about their concerns at the Trust in one-to-one interviews or in staff forums. | In total the NGO spoke to 34 workers about their concerns at the Trust in one-to-one interviews or in staff forums. |
Lack of independence | Lack of independence |
The NGO was set up after the Francis review into the scandal at Stafford Hospital, where years of abuse and neglect led to the unnecessary deaths of hundreds of patients. | The NGO was set up after the Francis review into the scandal at Stafford Hospital, where years of abuse and neglect led to the unnecessary deaths of hundreds of patients. |
It carries out case reviews where it receives evidence a trust has not adequately supported workers who have spoken up. | It carries out case reviews where it receives evidence a trust has not adequately supported workers who have spoken up. |
On several occasions, staff at RCHT who reported concerns found the person charged with investigating their complaints was not suitably independent. | On several occasions, staff at RCHT who reported concerns found the person charged with investigating their complaints was not suitably independent. |
In one case a colleague whom a worker alleged had neglected patients subsequently investigated their own conduct, the report said. | |
It acknowledged that leaders at RCHT understood the need to improve the speaking up culture and "were beginning to take steps to do this". | It acknowledged that leaders at RCHT understood the need to improve the speaking up culture and "were beginning to take steps to do this". |
Dr Mairi Mclean, chairwoman for RCHT, said: "Over recent months we have seen more staff coming forward to raise concerns, using our new network of champions and other routes, and this is a positive sign we are starting to get things right." | Dr Mairi Mclean, chairwoman for RCHT, said: "Over recent months we have seen more staff coming forward to raise concerns, using our new network of champions and other routes, and this is a positive sign we are starting to get things right." |
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