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| Version 1 | Version 2 |
|---|---|
| Saver still waiting for £24,000 | Saver still waiting for £24,000 |
| (about 7 hours later) | |
| A saver is still waiting for a £24,000 transferral from the UK arm of an Icelandic bank to appear in his bank account three weeks after making it. | A saver is still waiting for a £24,000 transferral from the UK arm of an Icelandic bank to appear in his bank account three weeks after making it. |
| Rhys Livsey, 29, from Cardiff, withdrew the money from Kaupthing Edge a day before it was taken over by ING Direct after a financial crisis in Iceland. | Rhys Livsey, 29, from Cardiff, withdrew the money from Kaupthing Edge a day before it was taken over by ING Direct after a financial crisis in Iceland. |
| In an email the company told Mr Livsey his money "had been held up". | In an email the company told Mr Livsey his money "had been held up". |
| A spokesman for ING Direct said the administrators were working on clearing payments from prior to the takeover. | A spokesman for ING Direct said the administrators were working on clearing payments from prior to the takeover. |
| Mr Livsey, who works as a PA, told BBC News he had decided to move his money, a total of £24,067, after reading some reports of problems with the bank on the internet. | |
| He made the transfer to another account on 6 October, and the money cleared from his Edge instant access savings account on 7 October, but has failed to arrive in his account. | He made the transfer to another account on 6 October, and the money cleared from his Edge instant access savings account on 7 October, but has failed to arrive in his account. |
| Kaupthing Edge, an online UK subsidiary of Iceland's Kaupthing bank, was taken over by ING Direct on 8 October, and guaranteed all the deposits held in the bank. | Kaupthing Edge, an online UK subsidiary of Iceland's Kaupthing bank, was taken over by ING Direct on 8 October, and guaranteed all the deposits held in the bank. |
| Whenever I phone them, they're just fobbing you off Rhys Livsey | Whenever I phone them, they're just fobbing you off Rhys Livsey |
| Mr Livsey has telephoned the company at least twice a week to find out what is happening with the money, but says he has only been given a standard response, rather than one looking specifically at his situation. | Mr Livsey has telephoned the company at least twice a week to find out what is happening with the money, but says he has only been given a standard response, rather than one looking specifically at his situation. |
| He said: "I get the impression they know the money isn't going to get through. I just feel there isn't much I can do. | He said: "I get the impression they know the money isn't going to get through. I just feel there isn't much I can do. |
| "Whenever I phone them, they're just fobbing you off. They say they're trying to trace the money and they'll get back to you in a couple of days. | "Whenever I phone them, they're just fobbing you off. They say they're trying to trace the money and they'll get back to you in a couple of days. |
| "One girl did get back to me but she couldn't tell me anything." | "One girl did get back to me but she couldn't tell me anything." |
| Delays | Delays |
| After a further phone call on Wednesday, Mr Livsey received an email which stated: "Regrettably I have to inform you that the recent transaction from your Kaupthing Edge Account to your nominated linked account has been identified as being held up." | After a further phone call on Wednesday, Mr Livsey received an email which stated: "Regrettably I have to inform you that the recent transaction from your Kaupthing Edge Account to your nominated linked account has been identified as being held up." |
| The company added they were working with a clearing bank to release the money, and stressed the money was "safe", promising to refund the loss of interest caused by the delay. | The company added they were working with a clearing bank to release the money, and stressed the money was "safe", promising to refund the loss of interest caused by the delay. |
| However, Mr Livsey said he had had assurances before that the money would be released and it had not been. | However, Mr Livsey said he had had assurances before that the money would be released and it had not been. |
| He has also asked the bank to advance him a proportion of the money, but that has not happened. | He has also asked the bank to advance him a proportion of the money, but that has not happened. |
| "I wouldn't mind if I could just get a grand (£1,000) on it," he said. | "I wouldn't mind if I could just get a grand (£1,000) on it," he said. |
| "I pay for things on credit card and pay it off at the end of the month so there's about a four-week delay, but I'm starting to run short of money," he added. | "I pay for things on credit card and pay it off at the end of the month so there's about a four-week delay, but I'm starting to run short of money," he added. |
| He also wanted to know if they would pay any charges if he ran into overdraft as a result of the delay, but the company said he could only send a complaint once the problem had been resolved and they would look at it then. | He also wanted to know if they would pay any charges if he ran into overdraft as a result of the delay, but the company said he could only send a complaint once the problem had been resolved and they would look at it then. |
| A statement on ING Direct's website posted on Wednesday evening said: "There are still outstanding payments that need to be resolved and the majority involve payments originally requested between the 6-8 October. | A statement on ING Direct's website posted on Wednesday evening said: "There are still outstanding payments that need to be resolved and the majority involve payments originally requested between the 6-8 October. |
| "This was at the time when the company went into administration and before the transfer to ING Direct happened. | "This was at the time when the company went into administration and before the transfer to ING Direct happened. |
| "The administrator tells us that these payments are now being made and we will be working with them to clear these final payments." | "The administrator tells us that these payments are now being made and we will be working with them to clear these final payments." |
| A spokesman for ING Direct said he could not give an actual timescale for payment. | A spokesman for ING Direct said he could not give an actual timescale for payment. |