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You can find the current article at its original source at https://www.theguardian.com/business/2018/sep/21/rbs-natwest-ulster-bank-customers-locked-out-latest-banking-glitch
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| Version 0 | Version 1 |
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| RBS and NatWest customers locked out in latest banking glitch | RBS and NatWest customers locked out in latest banking glitch |
| (35 minutes later) | |
| Royal Bank of Scotland, NatWest and Ulster Bank customers were locked out of online and mobile accounts in the latest blow for confidence in Britain’s online banking infrastructure. | |
| Users on Twitter began reporting issues in the early hours of Friday, saying they were unable to access the app or online banking services. However, the bank restored services shortly after 10am. | |
| The bank did not disclose the cause of the glitch, but apologised for the problems. | |
| The service failure came a day after some Barclays customers were left struggling to log into accounts for several hours due to a technical problem. The Co-operative bank and Cashplus have also had to apologise for online disruptions in recent days. | |
| The latest lock-out prompted renewed criticism. Hannah Maundrell, editor in chief of money.co.uk, said: “Banks really need to pull their socks up because this keeps happening again and again. It’s really not good enough when so many customers are being encouraged to bank online.” | The latest lock-out prompted renewed criticism. Hannah Maundrell, editor in chief of money.co.uk, said: “Banks really need to pull their socks up because this keeps happening again and again. It’s really not good enough when so many customers are being encouraged to bank online.” |
| The latest banking problems follow TSB’s huge IT meltdown earlier this year, after a botched IT switch locked millions of customers out of accounts. | The latest banking problems follow TSB’s huge IT meltdown earlier this year, after a botched IT switch locked millions of customers out of accounts. |
| For RBS its outage this morning will raise painful memories of the worst-ever service failure by a British bank, when a software update in 2012 resulted in millions of customers locked out of their accounts, some for up to a month. | |
| As the latest outage emerged, RBS issued a statement saying: “We are aware that customers are currently experiencing issues logging into their online and mobile banking accounts. | |
| “We would like to apologise for the inconvenience. Customers can still use ATMs and telephone banking.” | |
| Angry customers took to Twitter, with one saying: “NatWest app down again. Not really acceptable for our 24-economy! How can we trust you with our money?” | |
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