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J.F.K. Airport Plagued by Delays After Winter Storm J.F.K. Airport Plagued by Delays After Winter Storm
(about 2 hours later)
Passengers at Kennedy International Airport were experiencing long delays on Saturday morning, two days after a “bomb cyclone” blasted the Northeast with wind and snow.Passengers at Kennedy International Airport were experiencing long delays on Saturday morning, two days after a “bomb cyclone” blasted the Northeast with wind and snow.
Irritated travelers, some of them stranded for several hours, took to Twitter to vent their frustration. Leah Golubchick, 31, had been trying to get to Denver since Friday.
Her itinerary on Delta Air Lines was rescheduled once, then rescheduled again for a flight that was supposed to leave at 8:30 a.m. on Saturday. At noon, she was still waiting.
“The crew has no estimated time for when the plane is supposed to come in,” she said.
She was first told the delay was because “the baggage machines were frozen.” A few hours later, she was told a plane was snowed in at the hangar.
Irritated travelers took to Twitter to vent their frustration.
One woman, who tweeted about an 11-hour delay, photographed an enormous pile of unclaimed luggage at the airport. “Is it better that my guitar is still in the freezing plane than just sitting out here?” she asked.One woman, who tweeted about an 11-hour delay, photographed an enormous pile of unclaimed luggage at the airport. “Is it better that my guitar is still in the freezing plane than just sitting out here?” she asked.
The Port Authority of New York and New Jersey, which runs the airport, attributed the problem in a statement to “a backlog of flights that has resulted in a reduction in gate space.” The Port Authority of New York and New Jersey, which operates the three major airports that serve New York City, attributed the problem in a statement to “a backlog of flights that has resulted in a reduction in gate space.”
The agency said it was helping airlines and terminal operators by “providing portable staircases and buses to deplane passengers on the airfield and bring them to the terminal.” The agency said it was working “to limit the arrival of flights into J.F.K. Airport until there are adequate gates available.”
The statement said the authority was helping with a flight arriving at Terminal 4, which is the main gateway for international arrivals at the airport and also serves as an international hub for Delta Air Lines. On Friday night, an Air France flight spent nearly six hours on the tarmac after arriving at Kennedy, passengers said.
Delta said in a statement on Saturday that no additional flight cancellations were anticipated. “Communication was horrible,” Amy Veinoglou, 29, who was traveling from Paris with her fiancé, said in a phone interview on Saturday. “Nobody was telling us anything.”
“Delta teams worked through the week to clear snow and de-ice aircraft and ground equipment, ensuring a safe and efficient return to service from Florida to Maine,” the statement said. Ms. Veinoglou said Air France had transferred them to a shuttle bus where they sat for 45 minutes. Even then, she said, it was “complete chaos.”
A spokeswoman for the Port Authority said the airlines were in charge of snow removal at their respective terminals. “One bus cut us off and let off their people, and then our bus driver had to do all this maneuvering around and there was no one there to direct him,” Ms. Veinoglou said.
The weather wasn’t the only problem affecting Terminal 4. Early on Saturday morning, a China Southern airplane struck a Kuwait Airways aircraft, damaging both planes. They waited for hours amid empty luggage carousels that some passengers used as makeshift beds. Eventually, she and her fiancé gave up and headed home around 7:30 a.m. after spending nearly nine hours at the airport.
On Thursday, officials shut down the runways at Kennedy because of strong winds and whiteout conditions. Flights resumed at around 7 a.m. on Friday. The baggage claim area inside Terminal 4 around noon on Saturday was a field of unclaimed luggage, with tagged bags, duffels, suitcases and other containers in the center of the floor, along the walls and on a pair of carousels that turned slowly in front of bleary-looking travelers.
Elsewhere in the country, the Charleston International Airport in South Carolina remained closed Saturday because of snow and ice accumulation on runways and taxiways. A line trailed out of the Delta baggage service office, and Deena Clarke of Miami stood about five customers away from finding out whether her luggage was waiting at the desk or was someplace else, like the daunting pile in the middle of the floor between the carousels.
Delays continued at several other airports, including in Atlanta, Chicago and Washington, according to FlightAware.com, a website that tracks flights. Airlines canceled more than 5,400 flights on Thursday and more than 2,200 on Friday. “They told me my bag was either on Carousel 10 or Carousel 11, or in the middle,” Ms. Clarke, 30, a University of Miami graduate student, said. “So I looked and it wasn’t there. And then at about 3:20 they said that due to the weather conditions, they weren’t going to drop off any more bags, and a fight broke out.”
Thomas Noone, 39, a lawyer from Brooklyn, endured a two-day baggage ordeal after he and his family returned on Friday night from a trip to Miami.
He said his Delta Air Lines flight from Fort Lauderdale, Fla., landed around 10 p.m. and then sat on the tarmac for 40 minutes, swaying as heavy winds tipped the plane’s wings. “People were getting sick on the plane,” Mr. Noone said, comparing the motion to sailing in rough waters.
Mr. Noone said he, his wife and two sons, ages 2 and 4, finally got into the terminal, determined to wait for their baggage, but only lasted until around midnight because his older son became ill. Everyone went home, he said, and Mr. Noone returned by himself for the family’s luggage.
“And from the stories I’ve heard, I didn’t even have it all that badly,” Mr. Noone said.
The federal authorities can fine airlines for leaving passengers sitting in a plane on the ground for more than three hours if it is a domestic flight or four hours if it is an international flight. The fines can be as much as $27,500 per passenger.
Separately, an AirTrain at Newark Liberty International Airport broke down Saturday morning, stranding nine passengers who had to be rescued, the authority said. The AirTrain resumed full service by early afternoon.
The weather wasn’t the only problem affecting Terminal 4 at the airport. Early on Saturday morning, a China Southern airplane struck a Kuwait Airways aircraft, damaging both planes.
Delays continued at several other airports, including Atlanta, Chicago and Washington, according to FlightAware.com, a website that tracks flights. Airlines canceled more than 5,400 flights on Thursday and more than 2,200 on Friday.
Around 1 p.m. on Saturday, after waiting for about five hours in Terminal 2, Ms. Golubchick’s plane finally pulled up to the gate, she said. About 40 minutes later, she sent an update by text: “We are on the plane! We’re just happy to not be in J.F.K., but I’ll relax once we’re in the air.”