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| Version 2 | Version 3 |
|---|---|
| Anger after Lapland flight halted | Anger after Lapland flight halted |
| (about 23 hours later) | |
| Passengers were left angry after a day trip to Lapland was cancelled because of technical problems with an aircraft. | Passengers were left angry after a day trip to Lapland was cancelled because of technical problems with an aircraft. |
| Police were called to Cardiff International Airport on Sunday after a small number of passengers became "extremely aggressive" with staff. | Police were called to Cardiff International Airport on Sunday after a small number of passengers became "extremely aggressive" with staff. |
| An airport spokesman said a braking problem had been found by engineers. | An airport spokesman said a braking problem had been found by engineers. |
| Operator First Choice said the 179 passengers would be offered a full refund or an alternative trip, which they hoped would be before Christmas. | Operator First Choice said the 179 passengers would be offered a full refund or an alternative trip, which they hoped would be before Christmas. |
| One passenger, Heidi Bennett, who was with her husband David and their six-year-old son Jacob, told BBC Radio Wales that children due to leave on the flight were left "very disappointed". | One passenger, Heidi Bennett, who was with her husband David and their six-year-old son Jacob, told BBC Radio Wales that children due to leave on the flight were left "very disappointed". |
| She said: "There were a lot of very, very upset children and some very upset parents too. There were all ages there, from four to teenagers." | |
| Peter Phillips, head of marketing and communications at Cardiff International Airport, said the aircraft was one of three flights leaving for Rovaniemi airport, in northern Finland. | Peter Phillips, head of marketing and communications at Cardiff International Airport, said the aircraft was one of three flights leaving for Rovaniemi airport, in northern Finland. |
| The captain identified a braking problem which was at first thought not to be important. | The captain identified a braking problem which was at first thought not to be important. |
| Engineers were called but the passengers were allowed to advance through to the boarding gate. | Engineers were called but the passengers were allowed to advance through to the boarding gate. |
| 'Bad behaviour' | 'Bad behaviour' |
| Mr Phillips said the engineers then found that the fault was more serious than first thought and the flight had to be cancelled | Mr Phillips said the engineers then found that the fault was more serious than first thought and the flight had to be cancelled |
| He said: "The captain and flight crew came down in person to explain what the problem was. | He said: "The captain and flight crew came down in person to explain what the problem was. |
| A fault with the Lapland-bound plane was found at Cardiff Airport | A fault with the Lapland-bound plane was found at Cardiff Airport |
| "At this point a small number of passengers - three or four - became extremely aggressive with airport staff and airline personnel. | "At this point a small number of passengers - three or four - became extremely aggressive with airport staff and airline personnel. |
| "Police were called and one woman was cautioned. The airport these days is no place to show temper or bad behaviour. " | "Police were called and one woman was cautioned. The airport these days is no place to show temper or bad behaviour. " |
| A spokeswoman for First Choice said the option of using an alternative aircraft from Gatwick would have led to passengers losing a large part of their day trip. | A spokeswoman for First Choice said the option of using an alternative aircraft from Gatwick would have led to passengers losing a large part of their day trip. |
| She said the cancelled flight had been rescheduled for next Saturday at 0700 GMT and customers would be informed of the schedule. | She said the cancelled flight had been rescheduled for next Saturday at 0700 GMT and customers would be informed of the schedule. |