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| Version 5 | Version 6 |
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| Heathrow chaos as computers crash | |
| (4 days later) | |
| A flight was cancelled and thousands of passengers faced delays after a computer glitch caused major disruption at Heathrow Airport's Terminal 3. | A flight was cancelled and thousands of passengers faced delays after a computer glitch caused major disruption at Heathrow Airport's Terminal 3. |
| People were prevented from entering the terminal as computer screens across the building went blank. | People were prevented from entering the terminal as computer screens across the building went blank. |
| The problem affected the baggage system and check-in and the airport's operator, BAA, warned luggage may have been put on the wrong flights. | The problem affected the baggage system and check-in and the airport's operator, BAA, warned luggage may have been put on the wrong flights. |
| An airport spokesman said BAA was "working hard to resolve the issue". | An airport spokesman said BAA was "working hard to resolve the issue". |
| Passengers were advised to contact their airline before travelling. | Passengers were advised to contact their airline before travelling. |
| Those prevented from entering Terminal 3, which serves mainly long-haul flights, on Thursday evening were given water and seating outside the building. | Those prevented from entering Terminal 3, which serves mainly long-haul flights, on Thursday evening were given water and seating outside the building. |
| Everything was chaotic and there was a swarm of people outside Osman Salih | Everything was chaotic and there was a swarm of people outside Osman Salih |
| Osman Salih, who was taking a relative to the airport to catch a flight, told BBC News: "They would not let us in to the airport without a boarding pass but there was nowhere outside to get one. | Osman Salih, who was taking a relative to the airport to catch a flight, told BBC News: "They would not let us in to the airport without a boarding pass but there was nowhere outside to get one. |
| "We had to sneak in. It was all a mess. | "We had to sneak in. It was all a mess. |
| "We had to check in over the phone because the computer systems were down. | "We had to check in over the phone because the computer systems were down. |
| "Everything was chaotic. The escalators and parking meters were down and there was a swarm of people outside." | "Everything was chaotic. The escalators and parking meters were down and there was a swarm of people outside." |
| A BAA spokesman said: "A computer problem is affecting Terminal 3's baggage system, which, in turn, is having an impact on check-in. | A BAA spokesman said: "A computer problem is affecting Terminal 3's baggage system, which, in turn, is having an impact on check-in. |
| "Passengers are being checked in, however the process is slower than normal, which means that some flights are delayed and some will be cancelled. | "Passengers are being checked in, however the process is slower than normal, which means that some flights are delayed and some will be cancelled. |
| "We are sorry for the obvious inconvenience to passengers and airlines." | "We are sorry for the obvious inconvenience to passengers and airlines." |
| The airport was branded a "national humiliation" when the launch of Terminal 5 in March caused chaos. | The airport was branded a "national humiliation" when the launch of Terminal 5 in March caused chaos. |