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| Version 2 | Version 3 |
|---|---|
| Monarch Airlines: Holidaymakers and staff 'devastated' by airline collapse | Monarch Airlines: Holidaymakers and staff 'devastated' by airline collapse |
| (about 2 hours later) | |
| Holidaymakers and airline staff have been left "devastated" by the collapse of flight operator Monarch. | Holidaymakers and airline staff have been left "devastated" by the collapse of flight operator Monarch. |
| Hundreds of people arrived at Leeds Bradford, Gatwick, Birmingham, Luton and Manchester airports to find their flights had been cancelled. | Hundreds of people arrived at Leeds Bradford, Gatwick, Birmingham, Luton and Manchester airports to find their flights had been cancelled. |
| Cabin crew member Natasha Slessor said she was made redundant via email on Monday morning. | Cabin crew member Natasha Slessor said she was made redundant via email on Monday morning. |
| "How can you wake up and not have a job?" she said. "I still can't believe it really." | "How can you wake up and not have a job?" she said. "I still can't believe it really." |
| Monarch collapse: Latest updates | Monarch collapse: Latest updates |
| Flights axed as Monarch ceases trading | Flights axed as Monarch ceases trading |
| Ms Slessor said she was keeping positive about her future. | Ms Slessor said she was keeping positive about her future. |
| "I love this job, I love my career," she said. | "I love this job, I love my career," she said. |
| "I was hoping I would progress further and do it forever but I'm young enough to get another job. I will. I'm certain of that." | "I was hoping I would progress further and do it forever but I'm young enough to get another job. I will. I'm certain of that." |
| Ms Slessor said she was due to go on maternity leave and was worried for her colleagues. | Ms Slessor said she was due to go on maternity leave and was worried for her colleagues. |
| "There's other people in this company who won't be so lucky and they've given their heart and soul to Monarch," she said. | "There's other people in this company who won't be so lucky and they've given their heart and soul to Monarch," she said. |
| Monarch employs about 2,100 people. | Monarch employs about 2,100 people. |
| 'Sky sisters' | 'Sky sisters' |
| Flight attendants Katie Leary, Kate Halbo, Debbie Jackson and Charlie Winter have worked for Monarch for 19 years and call themselves the "sky sisters". | Flight attendants Katie Leary, Kate Halbo, Debbie Jackson and Charlie Winter have worked for Monarch for 19 years and call themselves the "sky sisters". |
| It was more than just a job, it was "a way of life", they said. | It was more than just a job, it was "a way of life", they said. |
| The friends said they felt sorry for the customers who were stranded abroad and it pained them they could not be there to bring them back home. | The friends said they felt sorry for the customers who were stranded abroad and it pained them they could not be there to bring them back home. |
| Passenger Steve Walker said he was "gutted" he would miss defending his World Masters Powerlifting title in Sweden. | Passenger Steve Walker said he was "gutted" he would miss defending his World Masters Powerlifting title in Sweden. |
| The 61-year-old from Hardingstone, Northamptonshire told the BBC he was off to compete in the 74kg Masters three class in Sundsvall on Tuesday. | The 61-year-old from Hardingstone, Northamptonshire told the BBC he was off to compete in the 74kg Masters three class in Sundsvall on Tuesday. |
| He was on his way to Luton airport when he got a text from a friend at 04:30 BST telling him all Monarch flights were cancelled, he said. | He was on his way to Luton airport when he got a text from a friend at 04:30 BST telling him all Monarch flights were cancelled, he said. |
| "I'd been training for this for three months and this championship was supposed to be my last." | "I'd been training for this for three months and this championship was supposed to be my last." |
| He added: "I've just had to cut my losses. I'm absolutely gutted. The competition will be streamed live online, but I don't want to see it. I don't want to watch a competition I should be in." | He added: "I've just had to cut my losses. I'm absolutely gutted. The competition will be streamed live online, but I don't want to see it. I don't want to watch a competition I should be in." |
| Advice to Monarch customers | Advice to Monarch customers |
| Customers in the UK yet to travel: Don't go to the airport, the CAA says. | Customers in the UK yet to travel: Don't go to the airport, the CAA says. |
| Customers abroad: Everyone due to fly in the next fortnight will be brought back to the UK at no cost to them. There is no need to cut short a stay. | Customers abroad: Everyone due to fly in the next fortnight will be brought back to the UK at no cost to them. There is no need to cut short a stay. |
| Those with flight-only bookings after 16 October are unlikely to have Atol scheme protection, so will need to make their own arrangements. | Those with flight-only bookings after 16 October are unlikely to have Atol scheme protection, so will need to make their own arrangements. |
| Customers currently overseas should check monarch.caa.co.uk for confirmation of their new flight details - which will be available a minimum of 48 hours in advance of their original departure time. | Customers currently overseas should check monarch.caa.co.uk for confirmation of their new flight details - which will be available a minimum of 48 hours in advance of their original departure time. |
| The CAA also has a 24-hour helpline: 0300 303 2800 from the UK and Ireland and +44 1753 330330 from overseas. | The CAA also has a 24-hour helpline: 0300 303 2800 from the UK and Ireland and +44 1753 330330 from overseas. |
| Jenny Collin from Colchester was ready to fly from Luton to Barcelona with her husband for their golden wedding anniversary celebrations. | Jenny Collin from Colchester was ready to fly from Luton to Barcelona with her husband for their golden wedding anniversary celebrations. |
| "We've got two cases all packed up ready to go," she said. "I just feel devastated and let down. | "We've got two cases all packed up ready to go," she said. "I just feel devastated and let down. |
| "It's just made me sick. I won't trust a travel company again." | "It's just made me sick. I won't trust a travel company again." |
| Alan Jee was due to get married in Gran Canaria on Saturday and arrived at Gatwick Airport with 30 members of his family. | Alan Jee was due to get married in Gran Canaria on Saturday and arrived at Gatwick Airport with 30 members of his family. |
| "I have spent £20,000 on my wedding and now I can't even go and get married," he said. | "I have spent £20,000 on my wedding and now I can't even go and get married," he said. |
| "I am gutted, absolutely gutted, and my missus is in tears, an emotional wreck." | "I am gutted, absolutely gutted, and my missus is in tears, an emotional wreck." |
| About 250 passengers turned up Leeds Bradford Airport to find flights cancelled. | About 250 passengers turned up Leeds Bradford Airport to find flights cancelled. |
| Phil Morcom from Leeds said: "Myself, my wife and my daughter were going to Dubrovnik for my niece's wedding on Wednesday. | Phil Morcom from Leeds said: "Myself, my wife and my daughter were going to Dubrovnik for my niece's wedding on Wednesday. |
| "We are probably not going now but are busy scouring the web. We were not Atol-covered and had bought flights only so will lose the money it seems." | "We are probably not going now but are busy scouring the web. We were not Atol-covered and had bought flights only so will lose the money it seems." |
| Manchester Airport said a "few hundred" people turned up for Monarch's early morning flights. | Manchester Airport said a "few hundred" people turned up for Monarch's early morning flights. |
| Denise Parry, 51, from Salford, said she had "thrown up with the stress of it all". | Denise Parry, 51, from Salford, said she had "thrown up with the stress of it all". |
| "We got to the airport at 03:00 and it was at 04:00 while we were in the queue that we found out," she said. | "We got to the airport at 03:00 and it was at 04:00 while we were in the queue that we found out," she said. |
| Ms Parry and her partner initially booked alternative flights to Dalaman with Thomson later on Monday but she was later told no more places were available on the plane. | Ms Parry and her partner initially booked alternative flights to Dalaman with Thomson later on Monday but she was later told no more places were available on the plane. |
| "It is so annoying, we have had the holiday booked for 12 months. We're going home now," she said. | "It is so annoying, we have had the holiday booked for 12 months. We're going home now," she said. |
| Ricky Lal, Tony Lal and Steven Singh were travelling to Birmingham Airport for their flight to Barcelona when they received a text from Monarch at 04:09. | |
| "No one's told us anything, just given us these leaflets with no information," said Mr Lal. | "No one's told us anything, just given us these leaflets with no information," said Mr Lal. |
| The trio are now booked on another flight but say they are "frustrated" as they are out of pocket. | The trio are now booked on another flight but say they are "frustrated" as they are out of pocket. |
| Anne and Barrie Chittenden from Nottinghamshire and Walters and Cathy Flanagan from Hartlepool were off to Lisbon for six nights. | Anne and Barrie Chittenden from Nottinghamshire and Walters and Cathy Flanagan from Hartlepool were off to Lisbon for six nights. |
| They saw the news on Twitter at 04:30 while they were on the bus to Birmingham airport and have not heard from Monarch. | They saw the news on Twitter at 04:30 while they were on the bus to Birmingham airport and have not heard from Monarch. |
| They said they were in "good spirits" and would sit it out to see what happened. | They said they were in "good spirits" and would sit it out to see what happened. |
| 'No-one worried' | 'No-one worried' |
| People due to return to England on Monarch flights have started to arrive back on planes drafted in from other airlines. | People due to return to England on Monarch flights have started to arrive back on planes drafted in from other airlines. |
| Joe Simon flew from Palma, Majorca, to Manchester and said he found out about Monarch's collapse from the taxi driver taking him to the airport. | Joe Simon flew from Palma, Majorca, to Manchester and said he found out about Monarch's collapse from the taxi driver taking him to the airport. |
| "When we got there it was all normal, everyone seemed to go with the flow and no-one was worried," said Mr Simon from Bagillt in North Wales. | "When we got there it was all normal, everyone seemed to go with the flow and no-one was worried," said Mr Simon from Bagillt in North Wales. |
| "When we got off the pilot said if passengers were going to Leeds and Gatwick, people would help them in the airport." | "When we got off the pilot said if passengers were going to Leeds and Gatwick, people would help them in the airport." |