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Tube to change 'ladies and gentlemen' announcements | Tube to change 'ladies and gentlemen' announcements |
(about 2 hours later) | |
The "ladies and gentlemen" greeting on Tube announcements is to be scrapped, Transport for London (TfL) has announced. | |
London Underground staff have been told to say "hello everyone" in an effort to become more gender-neutral. | London Underground staff have been told to say "hello everyone" in an effort to become more gender-neutral. |
TfL said the move was to ensure all passengers felt "welcome". | TfL said the move was to ensure all passengers felt "welcome". |
LGBT campaign group Stonewall welcomed the decision, which was supported by London mayor Sadiq Khan at a session of Mayor's Question Time last month. | LGBT campaign group Stonewall welcomed the decision, which was supported by London mayor Sadiq Khan at a session of Mayor's Question Time last month. |
The revised phrasing will be applied to all new pre-recorded announcements made across the capital's transport network. | The revised phrasing will be applied to all new pre-recorded announcements made across the capital's transport network. |
Mark Evers, director of customer strategy at TfL, said: "We want everyone to feel welcome on our transport network. | Mark Evers, director of customer strategy at TfL, said: "We want everyone to feel welcome on our transport network. |
"We have reviewed the language that we use in announcements and elsewhere and will make sure that it is fully inclusive, reflecting the great diversity of London." | "We have reviewed the language that we use in announcements and elsewhere and will make sure that it is fully inclusive, reflecting the great diversity of London." |
Mr Khan said he was "keen" TfL speak in a "more neutral way". | Mr Khan said he was "keen" TfL speak in a "more neutral way". |
He said: "TfL serves a vibrant, diverse and multicultural city, and provision of an inclusive transport service is at the heart of TfL's purpose. | He said: "TfL serves a vibrant, diverse and multicultural city, and provision of an inclusive transport service is at the heart of TfL's purpose. |
"I am aware however, that some customers may not relate to or feel comfortable with the way that certain station announcements are made." | "I am aware however, that some customers may not relate to or feel comfortable with the way that certain station announcements are made." |
TfL said it had briefed staff on use of the new language "though from time-to-time, well-meaning staff may still use the term 'ladies and gentlemen"." | TfL said it had briefed staff on use of the new language "though from time-to-time, well-meaning staff may still use the term 'ladies and gentlemen"." |
"If this happens frequently, we will issue reminders to staff," it added. | "If this happens frequently, we will issue reminders to staff," it added. |
Stonewall said: "Language is extremely important to the lesbian, gay, bi and trans community, and the way we use it can help ensure all people feel included. | Stonewall said: "Language is extremely important to the lesbian, gay, bi and trans community, and the way we use it can help ensure all people feel included. |
"We welcome gender neutral announcements to be rolled out across TfL as it will ensure that everyone - no matter who they identify as - feels accounted for." | "We welcome gender neutral announcements to be rolled out across TfL as it will ensure that everyone - no matter who they identify as - feels accounted for." |
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