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| Thomas Cook delays after Manchester Airport check-in fails | |
| (35 minutes later) | |
| Hundreds of passengers have waited in queues for several hours at Manchester Airport because of a "technical failure" with the check-in system. | Hundreds of passengers have waited in queues for several hours at Manchester Airport because of a "technical failure" with the check-in system. |
| A total of 12 Thomas Cook flights were affected after staff have had to switch to a manual check-in system, leading to delays of about two hours. | |
| Two flights at East Midlands Airport have also been affected, the airline said. | Two flights at East Midlands Airport have also been affected, the airline said. |
| Passengers are being advised to turn up in advance as planned. | Passengers are being advised to turn up in advance as planned. |
| 'Shouting and arguing' | 'Shouting and arguing' |
| A spokesperson for Thomas Cook said: "We're very sorry for the frustration caused to our customers at Manchester Airport check-in this morning. | |
| "Our system is back up and running and we're working hard to catch up and get our customers on holiday as soon as possible." | |
| There were delays to flights of around two hours, they said. | |
| Dannii Martin, from Manchester, queued for more than three hours to check-in with her husband and seven-month-old daughter. They were due to fly to Bourgas in Bulgaria at 05:40 BST. | Dannii Martin, from Manchester, queued for more than three hours to check-in with her husband and seven-month-old daughter. They were due to fly to Bourgas in Bulgaria at 05:40 BST. |
| She said: "At check-in we were told so many different things and no-one could agree. Passengers were shouting at each other and arguing, people pushing in. | She said: "At check-in we were told so many different things and no-one could agree. Passengers were shouting at each other and arguing, people pushing in. |
| "Such a nightmare. Sat in [the] plane now, and apparently everyone has checked in, but don't know when we will take off." | "Such a nightmare. Sat in [the] plane now, and apparently everyone has checked in, but don't know when we will take off." |
| She earlier tweeted Thomas Cook: "All systems down, manual check in so taking 20 mins per party. Got through after over 3 hours of queuing... | She earlier tweeted Thomas Cook: "All systems down, manual check in so taking 20 mins per party. Got through after over 3 hours of queuing... |
| "Get to gate, an hour and 20 after our flight is meant to take off and no-one is here....Half the plane is still trying to check in, no updates on screen, no staff anywhere. Nothing." | "Get to gate, an hour and 20 after our flight is meant to take off and no-one is here....Half the plane is still trying to check in, no updates on screen, no staff anywhere. Nothing." |
| Another passenger said: "Absolute ridiculous situation with @ThomasCookUK at Manchester airport! Systems are down complete and utter mayhem!! #no backup" | Another passenger said: "Absolute ridiculous situation with @ThomasCookUK at Manchester airport! Systems are down complete and utter mayhem!! #no backup" |
| "Crazy queues," another added. | "Crazy queues," another added. |
| Manchester Airport earlier apologised and said: "Due to a technical issue this morning several airlines are having to check in passengers manually, which can take longer than normal." | |