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| Version 1 | Version 2 |
|---|---|
| Extra staff tackle Oyster failure | Extra staff tackle Oyster failure |
| (about 3 hours later) | |
| Extra Tube staff have been drafted in after thousands of Oyster cards stopped working at the weekend. | Extra Tube staff have been drafted in after thousands of Oyster cards stopped working at the weekend. |
| Transport for London (TfL) said 150 staff would be in stations handing out replacement cards on Monday morning to help prevent queues building up. | Transport for London (TfL) said 150 staff would be in stations handing out replacement cards on Monday morning to help prevent queues building up. |
| About 65,000 cards stopped working after the fault on Saturday. | |
| TfL said the majority of passengers would not be affected but people would be let through the barriers without paying if long queues started to form. | TfL said the majority of passengers would not be affected but people would be let through the barriers without paying if long queues started to form. |
| Automatic refund | Automatic refund |
| Sashi Verma, from TfL, said that 99% of customers would not be affected by the computer glitch. | Sashi Verma, from TfL, said that 99% of customers would not be affected by the computer glitch. |
| He said: "There will undoubtedly be some queues this morning as Monday morning is the busiest period on the system for ticket buying anyway. | He said: "There will undoubtedly be some queues this morning as Monday morning is the busiest period on the system for ticket buying anyway. |
| "If there is a problem with queues people will be allowed to enter the system by just showing their card." | "If there is a problem with queues people will be allowed to enter the system by just showing their card." |
| The Oyster card system was inoperable for at least five hours on Saturday and some cards used during that time have since stopped working or incurred a fine. | The Oyster card system was inoperable for at least five hours on Saturday and some cards used during that time have since stopped working or incurred a fine. |
| All passengers who incurred a maximum fare or fine as a result of the fault will be given an automatic refund from Tuesday. | All passengers who incurred a maximum fare or fine as a result of the fault will be given an automatic refund from Tuesday. |
| TfL said people with a faulty card could get a replacement from Tube stations. | TfL said people with a faulty card could get a replacement from Tube stations. |
| The cards are used as payment on buses, Tube, tram and Docklands Light Railway. | The cards are used as payment on buses, Tube, tram and Docklands Light Railway. |
| Passengers touch the electronic card on the reader on entry or exit to a station, or when entering a bus. | Passengers touch the electronic card on the reader on entry or exit to a station, or when entering a bus. |
| An investigation has been launched into the problem and TfL is expected to release a statement later this week. | An investigation has been launched into the problem and TfL is expected to release a statement later this week. |