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TalkTalk boss Dido Harding steps down TalkTalk boss Dido Harding to step down in May
(35 minutes later)
TalkTalk chief executive Dido Harding is to leave the telecoms group in May, the firm has announced.TalkTalk chief executive Dido Harding is to leave the telecoms group in May, the firm has announced.
The firm's current managing director Tristia Harrison has been appointed as her replacement.The firm's current managing director Tristia Harrison has been appointed as her replacement.
It was also announced that Charles Dunstone will become TalkTalk's executive chairman after stepping down as chairman of Dixons Carphone in May. It was also announced that founder Sir Charles Dunstone will become TalkTalk's executive chairman after stepping down as chairman of Dixons Carphone in May.
Ms Harding, who took the helm in October 2010, has led the firm for the past seven years.Ms Harding, who took the helm in October 2010, has led the firm for the past seven years.
She was chief executive in 2015 when hackers attacked the broadband provider's website, stealing confidential customer data.She was chief executive in 2015 when hackers attacked the broadband provider's website, stealing confidential customer data.
The firm estimated the cyber-attack, which divulged some users' financial details, cost it up to £35m in one-off costs.The firm estimated the cyber-attack, which divulged some users' financial details, cost it up to £35m in one-off costs.
Ms Harding, who is also a member of the House of Lords and a trustee of digital inclusion charity Doteveryone, said she wanted to focus more on her public service activities.
"Between now and May, we will work together on a handover that maintains focus on this years' performance and enables the new team to prepare for the next financial year and beyond," she added.
Ms Harding's departure was announced alongside a third quarter trading update which showed that group revenues had fallen to £435m, from £459m for the same period a year ago.
The firm blamed the fall on a high level of contract renewals and new price deals, but said the impact of this was "short-term".
'Much stronger business'
Sir Charles, who created TalkTalk in 2002, said Ms Harding had "helped transform TalkTalk into a much stronger business".
"I'm excited at the prospect of spending more time on TalkTalk," he added.
Sir Charles, the founder of Carphone Warehouse, will remain as a senior adviser to Dixons Carphone.
He said the firm, which was created via a merger between Dixons and Carphone Warehouse three years ago, remained "a very important part of my life".
"I remain a committed shareholder and, in my new role as a senior advisor, I will continue to take an active interest in the business," he added.
Sir Charles' will be replaced as chairman of Dixons Carphone by Lord Livingston, a former chief executive of BT.