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| Version 0 | Version 1 |
|---|---|
| Wakefield wheelchair user refused space on bus | Wakefield wheelchair user refused space on bus |
| (35 minutes later) | |
| A wheelchair user was refused space on a bus because a pushchair was on board, days after the Supreme Court ruled on the issue. | A wheelchair user was refused space on a bus because a pushchair was on board, days after the Supreme Court ruled on the issue. |
| Kirsty Shepherd, from Wakefield, West Yorkshire, said the Arriva driver told her she could not get on, even though there was enough room. | Kirsty Shepherd, from Wakefield, West Yorkshire, said the Arriva driver told her she could not get on, even though there was enough room. |
| It came five days after the Supreme Court said bus drivers must be more accommodating to wheelchair users. | It came five days after the Supreme Court said bus drivers must be more accommodating to wheelchair users. |
| Arriva Buses said it was investigating "as a matter of urgency". | Arriva Buses said it was investigating "as a matter of urgency". |
| Ms Shepherd said the woman with the pushchair on the Rothwell to Wakefield bus was happy to move, but the driver still would not let her on. | Ms Shepherd said the woman with the pushchair on the Rothwell to Wakefield bus was happy to move, but the driver still would not let her on. |
| 'No legal power' | 'No legal power' |
| In the case that went to the Supreme Court, wheelchair user Doug Paulley took action against First Bus after he was refused entry to a bus in 2012 when a mother with a pushchair refused to move. | In the case that went to the Supreme Court, wheelchair user Doug Paulley took action against First Bus after he was refused entry to a bus in 2012 when a mother with a pushchair refused to move. |
| The bus had a sign saying: "Please give up this space if needed for a wheelchair user." | The bus had a sign saying: "Please give up this space if needed for a wheelchair user." |
| The court found the company should do more to persuade non-wheelchair users to move from the wheelchair space, but did not have the legal power to remove them. | The court found the company should do more to persuade non-wheelchair users to move from the wheelchair space, but did not have the legal power to remove them. |
| 'Just not fair' | 'Just not fair' |
| Ms Shepherd said the Arriva driver told the passengers to get off, saying it was her fault the journey could not go on. | Ms Shepherd said the Arriva driver told the passengers to get off, saying it was her fault the journey could not go on. |
| "He leant forward and said 'I can't let you on love, I've got a pushchair on'," she said. | "He leant forward and said 'I can't let you on love, I've got a pushchair on'," she said. |
| "I said 'well please ask her to move'. He said 'I can't do that'. | "I said 'well please ask her to move'. He said 'I can't do that'. |
| "The people on the bus started shouting saying 'just get the next bus, we've got homes to get to'." | |
| She said she spoke to the bus driver's manager, but he was still not willing to let her on board. | She said she spoke to the bus driver's manager, but he was still not willing to let her on board. |
| "He let the passengers get off and have a go at me... it was just not fair." | "He let the passengers get off and have a go at me... it was just not fair." |
| Arriva said: "Our customer service team have had extensive conversations with Ms Shepherd about the incident and we are investigating this as a matter of urgency. | |
| "We are in the process of downloading the CCTV footage and speaking to those involved. | "We are in the process of downloading the CCTV footage and speaking to those involved. |
| "We have promised to conclude this investigation swiftly." | "We have promised to conclude this investigation swiftly." |