This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at http://www.bbc.co.uk/news/business-your-money-37823234
The article has changed 4 times. There is an RSS feed of changes available.
| Version 1 | Version 2 |
|---|---|
| Barclays customers hit by debit card glitch | |
| (about 1 hour later) | |
| Thousands of Barclays customers in the north of the UK have had payments wrongly taken from their accounts, the bank has admitted. | Thousands of Barclays customers in the north of the UK have had payments wrongly taken from their accounts, the bank has admitted. |
| Barclays said it was working to fix the problem, and anyone affected should be reimbursed by midday. | Barclays said it was working to fix the problem, and anyone affected should be reimbursed by midday. |
| It said an "incredibly low" percentage of its customers had suffered from duplicated debit card transactions. | It said an "incredibly low" percentage of its customers had suffered from duplicated debit card transactions. |
| It follows a problem with card payments at Asda over the weekend, although that problem has since been fixed. | It follows a problem with card payments at Asda over the weekend, although that problem has since been fixed. |
| Apology | Apology |
| A spokesperson for Barclays said: "We detected a small number of duplicated debit card payments this morning. | A spokesperson for Barclays said: "We detected a small number of duplicated debit card payments this morning. |
| "We are working to fix this and will refund customers as soon as possible. We apologise for any inconvenience caused and any affected customers will not be out of pocket." | "We are working to fix this and will refund customers as soon as possible. We apologise for any inconvenience caused and any affected customers will not be out of pocket." |
| Barclays has 15 million card customers in the UK, but it said that "a fraction of a per cent" of them had been affected by the problem. | Barclays has 15 million card customers in the UK, but it said that "a fraction of a per cent" of them had been affected by the problem. |
| The bank added that those affected are in the north of the country, but it could not be more specific at this stage. | The bank added that those affected are in the north of the country, but it could not be more specific at this stage. |