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Delta Air Lines flights grounded as computer systems ‘down everywhere’ Delta Air Lines grounds flights as computer systems ‘down everywhere’
(about 2 hours later)
A worldwide system failure has been reported by Delta Air Lines. Social media users have posted photos showing long lines of passengers waiting to check-in at airports. A worldwide system failure that lasted for several hours was reported by Delta Air Lines. Social media users posted photos showing long lines of passengers waiting to check-in at airports.
The widespread disruptions began at around 2:30 a.m. ET on Monday, after a power outage hit Atlanta, Georgia, where the carrier’s headquarters is based. Flights which were already in the air continued to operate normally, but those which had yet to take off were either delayed or canceled.
“Delta has experienced a computer outage that has affected flights scheduled for this morning. Flights awaiting departure are currently delayed. Flights en route are operating normally. Delta is advising travelers to check the status of their flights this morning while the issue is being addressed,” the airline said in a statement.“Delta has experienced a computer outage that has affected flights scheduled for this morning. Flights awaiting departure are currently delayed. Flights en route are operating normally. Delta is advising travelers to check the status of their flights this morning while the issue is being addressed,” the airline said in a statement.
According to Twitter accounts, passengers are stuck at Heathrow Airport in London, Málaga Airport in Spain, Keflavík International Airport in Reykjavík, Iceland, Amsterdam Schiphol Airport and Rome Ciampino Airport. According to Twitter accounts, passengers got stuck at Heathrow Airport in London, Málaga Airport in Spain, Keflavík International Airport in Reykjavík, Iceland, Amsterdam Schiphol Airport and Rome Ciampino Airport.
Delays have also been reported at Seattle-Tacoma International Airport San Francisco International Airport, Sarasota-Bradenton International Airport in Florida and NYC LaGuardia Airport. Delays were also reported at Seattle-Tacoma International Airport San Francisco International Airport, Sarasota-Bradenton International Airport in Florida and NYC LaGuardia Airport.
“We're currently experiencing system issues and working to resolve it asap,” Delta told another passenger on Twitter. “We're currently experiencing system issues and working to resolve it asap,” Delta told a passenger on Twitter.
The failure reportedly caused problems with checking into and boarding Delta flights.
The airline had to ground flights scheduled to leave Monday. The airline had to temporarily ground flights scheduled to leave Monday.
“Flights awaiting departure are currently delayed. Flights en route are operating normally. We appreciate your patience,” the airline wrote on Twitter. "Customers heading to the airport should expect delays and cancellations," Delta said in a statement. "While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist."
The airline later explained that a power outage in Atlanta “has impacted Delta computer systems and operations worldwide, resulting in flight delays.” By 8:40 a.m., the airline said that its systems were back online, but warned that disruptions would still be ongoing.
“We are aware that flight status systems, including airport screens, are incorrectly showing flights on time. We apologize to customers who are affected by this issue, and our teams are working to resolve the problem as quickly as possible.” "Customers heading to the airport should expect delays and cancellations," Delta said in a statement. "While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist."
Some six to seven hours later Delta announced that the glitch had been fixed.
“A Delta ground stop has been lifted and limited departures are resuming following a power outage in Atlanta that impacted Delta computer systems and operations worldwide. Cancellations and delays continue.”
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Delta Air Lines is the second-largest airline in the world, topped only by American Airlines. In 2015, it came in third for amount of passengers, with almost 140 million traveling on the airline.  US airline carriers have experienced a series of technical disruption over the past year, including one at American Airlines which halted flights to three of its largest hubs in September, and a reservations system glitch at Southwest Airlines in October. Southwest experienced a computer failure again last month, which prompted the cancellations of more than 2,000 flights.
Delta Air Lines is the second-largest airline in the world in terms of revenue, topped only by American Airlines.