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Union campaigns on tips 'abuse' | Union campaigns on tips 'abuse' |
(9 minutes later) | |
The largest union in the UK, Unite, has launched a campaign to stop restaurants abusing the tips paid to staff. | The largest union in the UK, Unite, has launched a campaign to stop restaurants abusing the tips paid to staff. |
Lack of transparency means that service charges may be diverted into the firm's takings without the customer knowing, the union has claimed. | Lack of transparency means that service charges may be diverted into the firm's takings without the customer knowing, the union has claimed. |
Some firms keep a percentage of every service charge paid, the BBC has learned. | Some firms keep a percentage of every service charge paid, the BBC has learned. |
Others, including the Italian chain Carluccio's, expected customer tips to take pay up to the legal minimum. | Others, including the Italian chain Carluccio's, expected customer tips to take pay up to the legal minimum. |
A BBC investigation found Carluccio's paid some waiters £3.75 an hour, which is below the minimum wage. | A BBC investigation found Carluccio's paid some waiters £3.75 an hour, which is below the minimum wage. |
HAVE YOUR SAY I'll only tip if the service is beyond what I'm paying for Dave, Barwell, Leicester Send us your comments | |
Restaurant groups were found to hold back a proportion of staff tips, including Pizza Express - which keeps 8% - and The Real Eating Company gourmet food chain in Sussex, which retains 22%. | Restaurant groups were found to hold back a proportion of staff tips, including Pizza Express - which keeps 8% - and The Real Eating Company gourmet food chain in Sussex, which retains 22%. |
Staff at one Tootsies restaurant in the home counties complained the company kept 60%. | Staff at one Tootsies restaurant in the home counties complained the company kept 60%. |
Both Tootsies and Carluccio's declined to comment. | Both Tootsies and Carluccio's declined to comment. |
Administrative burden | Administrative burden |
Helena Hudson of the Real Eating Company defended her company's tips policy, saying it reflected the administrative burden of distributing tips among staff. | Helena Hudson of the Real Eating Company defended her company's tips policy, saying it reflected the administrative burden of distributing tips among staff. |
"It's a service we provide, which I'd far rather not have to do," she said. | "It's a service we provide, which I'd far rather not have to do," she said. |
She denied staff were being ripped off. | She denied staff were being ripped off. |
"At least we don't use tips to top up the minimum wage," she added. | "At least we don't use tips to top up the minimum wage," she added. |
Unite officials will protest later outside Pizza Express in Wimbledon, south London, against the sacking of a former employee whom they claim was fired for blowing the whistle on the company's tips policy. | Unite officials will protest later outside Pizza Express in Wimbledon, south London, against the sacking of a former employee whom they claim was fired for blowing the whistle on the company's tips policy. |
Pizza Express said the man was sacked for mis-representing the company policy, by claiming it profited from the money it deducts from the tips. | Pizza Express said the man was sacked for mis-representing the company policy, by claiming it profited from the money it deducts from the tips. |