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| BA managers leave after T5 fiasco | BA managers leave after T5 fiasco |
| (10 minutes later) | |
| British Airways has said that two of its senior executives will leave the company after the opening of its Terminal 5 was dogged by problems. | British Airways has said that two of its senior executives will leave the company after the opening of its Terminal 5 was dogged by problems. |
| BA said Gareth Kirkwood, director of operations, and David Noyes, director of customer services, would be leaving. | BA said Gareth Kirkwood, director of operations, and David Noyes, director of customer services, would be leaving. |
| The company said it would now look to appoint one person to cover both roles. | The company said it would now look to appoint one person to cover both roles. |
| The opening of Terminal 5 was beset by a catalogue of problems, with staff not able to get into work, thousands of bags mislaid, and flights cancelled. | The opening of Terminal 5 was beset by a catalogue of problems, with staff not able to get into work, thousands of bags mislaid, and flights cancelled. |
| Terminal 5 opened on 27 March, but was not able to offer its full short-haul schedule until 8 April. | Terminal 5 opened on 27 March, but was not able to offer its full short-haul schedule until 8 April. |
| BA boss Willie Walsh took responsibility for the problems at the new £4.3bn terminal, saying that its opening was not the company's finest hour. | |
| One consequence of the delays at Terminal 5 has been that BA is not able to move its long-haul operations to the new building from Terminal 4 as scheduled on 30 April. | |
| It has yet to set a fixed date for the move, saying that it will now take place some time in June. | |
| BA has been criticised by rival carriers, many of whom were scheduled to move into Terminal 4 once the UK carrier had gone. | |
| Those due to move into Terminal 4 include BMI, Air France-KLM, Delta and Continental Airlines. | |
| BA said the problems at T5 had cost it at least £16m so far. |