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BT customers face summer price rises | BT customers face summer price rises |
(4 months later) | |
Millions of households with BT landline and broadband services will see their prices rise in the summer. | Millions of households with BT landline and broadband services will see their prices rise in the summer. |
The telecoms company has announced increases of more than 5% for line rental and almost 7.5% for the price of calls. | The telecoms company has announced increases of more than 5% for line rental and almost 7.5% for the price of calls. |
The majority of the 7.9 million broadband customers will also see price rises. Letters are being sent out detailing these, and they will come into effect from 3 July. | The majority of the 7.9 million broadband customers will also see price rises. Letters are being sent out detailing these, and they will come into effect from 3 July. |
BT said the cost of making a call to UK landlines and 0870 numbers will go from 10.24p a minute to 11p. Set up fees will also rise, from 17.07p to 19p, meaning a one minute call from a BT landline will cost a minimum of 30p. The price of the popular Unlimited Anytime Calls plan, which gives unlimited calls to most UK landlines, is increasing by 6.9%. | BT said the cost of making a call to UK landlines and 0870 numbers will go from 10.24p a minute to 11p. Set up fees will also rise, from 17.07p to 19p, meaning a one minute call from a BT landline will cost a minimum of 30p. The price of the popular Unlimited Anytime Calls plan, which gives unlimited calls to most UK landlines, is increasing by 6.9%. |
Most BT broadband customers – 6.2 million – use the copper network, the standard price for which will go from £13 to £15. Another 3.7 million use fibre broadband, branded Infinity, and will see their bills rise an average of £2.05. | Most BT broadband customers – 6.2 million – use the copper network, the standard price for which will go from £13 to £15. Another 3.7 million use fibre broadband, branded Infinity, and will see their bills rise an average of £2.05. |
John Petter, the chief executive of BT Consumer, said the company had tried to address customer concerns about faster broadband speeds and improved online security. | John Petter, the chief executive of BT Consumer, said the company had tried to address customer concerns about faster broadband speeds and improved online security. |
“Most of our Infinity 1 customers will enjoy much faster speeds for a little extra, while all of our customers will receive a quicker response if they have a fault and free BT Net Protect security,” he said. | “Most of our Infinity 1 customers will enjoy much faster speeds for a little extra, while all of our customers will receive a quicker response if they have a fault and free BT Net Protect security,” he said. |
“We realise that customers never welcome price rises, but we have again ensured that low-income customers avoid increases. And we continue to highlight money-saving options for all customers, including those who just want a great value package of a line and calls, such as Home Phone Saver 2019.” | “We realise that customers never welcome price rises, but we have again ensured that low-income customers avoid increases. And we continue to highlight money-saving options for all customers, including those who just want a great value package of a line and calls, such as Home Phone Saver 2019.” |
Petter added that the company was launching a “comprehensive defence” against nuisance calls which will divert up to 25m unwanted calls a week. | Petter added that the company was launching a “comprehensive defence” against nuisance calls which will divert up to 25m unwanted calls a week. |
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