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BT customers face summer price rises BT customers face summer price rises
(4 months later)
Millions of households with BT landline and broadband services will see their prices rise in the summer.Millions of households with BT landline and broadband services will see their prices rise in the summer.
The telecoms company has announced increases of more than 5% for line rental and almost 7.5% for the price of calls.The telecoms company has announced increases of more than 5% for line rental and almost 7.5% for the price of calls.
The majority of the 7.9 million broadband customers will also see price rises. Letters are being sent out detailing these, and they will come into effect from 3 July.The majority of the 7.9 million broadband customers will also see price rises. Letters are being sent out detailing these, and they will come into effect from 3 July.
Related: A put-down for BT, as it charges us £83 for a one-minute phone call
BT said the cost of making a call to UK landlines and 0870 numbers will go from 10.24p a minute to 11p. Set up fees will also rise, from 17.07p to 19p, meaning a one minute call from a BT landline will cost a minimum of 30p. The price of the popular Unlimited Anytime Calls plan, which gives unlimited calls to most UK landlines, is increasing by 6.9%.BT said the cost of making a call to UK landlines and 0870 numbers will go from 10.24p a minute to 11p. Set up fees will also rise, from 17.07p to 19p, meaning a one minute call from a BT landline will cost a minimum of 30p. The price of the popular Unlimited Anytime Calls plan, which gives unlimited calls to most UK landlines, is increasing by 6.9%.
Most BT broadband customers – 6.2 million – use the copper network, the standard price for which will go from £13 to £15. Another 3.7 million use fibre broadband, branded Infinity, and will see their bills rise an average of £2.05.Most BT broadband customers – 6.2 million – use the copper network, the standard price for which will go from £13 to £15. Another 3.7 million use fibre broadband, branded Infinity, and will see their bills rise an average of £2.05.
John Petter, the chief executive of BT Consumer, said the company had tried to address customer concerns about faster broadband speeds and improved online security.John Petter, the chief executive of BT Consumer, said the company had tried to address customer concerns about faster broadband speeds and improved online security.
“Most of our Infinity 1 customers will enjoy much faster speeds for a little extra, while all of our customers will receive a quicker response if they have a fault and free BT Net Protect security,” he said.“Most of our Infinity 1 customers will enjoy much faster speeds for a little extra, while all of our customers will receive a quicker response if they have a fault and free BT Net Protect security,” he said.
“We realise that customers never welcome price rises, but we have again ensured that low-income customers avoid increases. And we continue to highlight money-saving options for all customers, including those who just want a great value package of a line and calls, such as Home Phone Saver 2019.”“We realise that customers never welcome price rises, but we have again ensured that low-income customers avoid increases. And we continue to highlight money-saving options for all customers, including those who just want a great value package of a line and calls, such as Home Phone Saver 2019.”
Petter added that the company was launching a “comprehensive defence” against nuisance calls which will divert up to 25m unwanted calls a week.Petter added that the company was launching a “comprehensive defence” against nuisance calls which will divert up to 25m unwanted calls a week.