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| Version 1 | Version 2 |
|---|---|
| T5 baggage system 'working' - BA | T5 baggage system 'working' - BA |
| (30 minutes later) | |
| British Airways Chief Executive Willie Walsh has said the baggage handling system at Heathrow's Terminal 5 is now "generally working well". | British Airways Chief Executive Willie Walsh has said the baggage handling system at Heathrow's Terminal 5 is now "generally working well". |
| He said BA now had 400 volunteers working to clear the backlog of 15,000 bags which has built up at the airport. | He said BA now had 400 volunteers working to clear the backlog of 15,000 bags which has built up at the airport. |
| "We are making every effort to reunite bags with their owners," he said. | "We are making every effort to reunite bags with their owners," he said. |
| Mr Walsh repeated BA's apology to passengers, saying that since Thursday, "the service we provided has not been good enough." | Mr Walsh repeated BA's apology to passengers, saying that since Thursday, "the service we provided has not been good enough." |
| The baggage handling system had experienced problems which had not come to light in testing, he said. | The baggage handling system had experienced problems which had not come to light in testing, he said. |
| The CAA has written to BA to ensure it safeguards passengers' rights | The CAA has written to BA to ensure it safeguards passengers' rights |
| "These issues are being addressed as they arise by a team of engineers and IT specialists from BAA and BA", Mr Walsh said. | "These issues are being addressed as they arise by a team of engineers and IT specialists from BAA and BA", Mr Walsh said. |
| He said reuniting passengers with their luggage would take time, because "delayed bags must undergo enhanced levels of security screening". | |
| This is being done manually because BA has been unable to use the Terminal Five baggage system to process the bags. | This is being done manually because BA has been unable to use the Terminal Five baggage system to process the bags. |
| "We are sorry for the disruption and inconvenience caused to customers whose flights have been cancelled or whose bags have been delayed. We will not rest until our service has been restored to the high standard customers rightly expect", Willie Walsh said, | "We are sorry for the disruption and inconvenience caused to customers whose flights have been cancelled or whose bags have been delayed. We will not rest until our service has been restored to the high standard customers rightly expect", Willie Walsh said, |
| BA hopes to cancel fewer flights as the week progresses | BA hopes to cancel fewer flights as the week progresses |
| He said BA would continue to work towards increasing the number of services in the days ahead. | He said BA would continue to work towards increasing the number of services in the days ahead. |
| "Both British Airways and BAA have invested an enormous amount of time and effort to create Terminal Five. | "Both British Airways and BAA have invested an enormous amount of time and effort to create Terminal Five. |
| "We remain confident that these early difficulties can be overcome, and that the terminal will be highly valued by customers and our staff in the near future and for many years to come." | "We remain confident that these early difficulties can be overcome, and that the terminal will be highly valued by customers and our staff in the near future and for many years to come." |
Have you been affected by flight cancellations? Has your luggage gone astray in the recent troubles? Tell us about your experience using the form below. | Have you been affected by flight cancellations? Has your luggage gone astray in the recent troubles? Tell us about your experience using the form below. |
| You can also send pictures and video to: yourpics@bbc.co.uk or MMS to 61124. If you are not in Britain, send your MMS to 44 (0) 7725 100 100 | You can also send pictures and video to: yourpics@bbc.co.uk or MMS to 61124. If you are not in Britain, send your MMS to 44 (0) 7725 100 100 |
| Do not endanger yourself or others, take any unnecessary risks or infringe any laws. | Do not endanger yourself or others, take any unnecessary risks or infringe any laws. |
| Click here for terms and conditions on sending photos and video | Click here for terms and conditions on sending photos and video |