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| Version 9 | Version 10 |
|---|---|
| Further flights cancelled at T5 | Further flights cancelled at T5 |
| (about 1 hour later) | |
| British Airways says 12 more short-haul flights to and from Heathrow's troubled Terminal 5 have been cancelled, taking Saturday's total to 66. | |
| The further cancellations were caused by problems with the baggage system, BA said. The disruption is due to continue with 37 flights cancelled on Sunday. | The further cancellations were caused by problems with the baggage system, BA said. The disruption is due to continue with 37 flights cancelled on Sunday. |
| Passengers on flight BA0662 to Larnaca have remained on the tarmac since 0830 GMT due to a baggage mix-up. | Passengers on flight BA0662 to Larnaca have remained on the tarmac since 0830 GMT due to a baggage mix-up. |
| BA has also retracted its £100 limit for delayed passengers' accommodation. | BA has also retracted its £100 limit for delayed passengers' accommodation. |
| One passenger on the delayed Cyprus flight, Elizabeth Drury, told the BBC they had now been told by the captain they would be leaving without any luggage. | One passenger on the delayed Cyprus flight, Elizabeth Drury, told the BBC they had now been told by the captain they would be leaving without any luggage. |
| They had been told this was because some of the bags initially put on the plane had not been screened properly. | They had been told this was because some of the bags initially put on the plane had not been screened properly. |
| "The whole experience has been meltdown," she said. | "The whole experience has been meltdown," she said. |
| After facing criticism over its limit on hotel accomodation for delayed passengers, BA said it would cover "reasonable costs" . | After facing criticism over its limit on hotel accomodation for delayed passengers, BA said it would cover "reasonable costs" . |
| On Thursday evening, leaflets were handed out to passengers whose flights had been delayed or cancelled, saying they were entitled to £100 compensation for two people sharing a hotel room. | On Thursday evening, leaflets were handed out to passengers whose flights had been delayed or cancelled, saying they were entitled to £100 compensation for two people sharing a hotel room. |
| Staff at the £4.3bn terminal's hotels reservation centre said the minimum rate on Thursday night for a double room was £250. | Staff at the £4.3bn terminal's hotels reservation centre said the minimum rate on Thursday night for a double room was £250. |
| 'Improving steadily' | 'Improving steadily' |
| However, on Friday night, BA announced the policy had been abandoned and it would cover "reasonable costs". | However, on Friday night, BA announced the policy had been abandoned and it would cover "reasonable costs". |
| The Times claims BA could be facing fines of up to £5,000 per passenger because the letter breached European regulations on compensation. | The Times claims BA could be facing fines of up to £5,000 per passenger because the letter breached European regulations on compensation. |
| Under new rules, which came into force in 2005, an airline is obliged to supply meals and refreshments, along with accommodation if an overnight stay is required, when a flight is delayed. | Under new rules, which came into force in 2005, an airline is obliged to supply meals and refreshments, along with accommodation if an overnight stay is required, when a flight is delayed. |
| T5 LATEST 66 short-haul flights cancelled on Saturday | T5 LATEST 66 short-haul flights cancelled on Saturday |
| Simon Evans, chief executive of the Air Transport Users' Council (AUC), told the newspaper: "On the face of it, the letter is a clear breach of the regulation because it does not explain clearly what people are entitled to. | Simon Evans, chief executive of the Air Transport Users' Council (AUC), told the newspaper: "On the face of it, the letter is a clear breach of the regulation because it does not explain clearly what people are entitled to. |
| "The way it was worded would make some people cautious about even booking into a hotel." | "The way it was worded would make some people cautious about even booking into a hotel." |
| A BA spokeswoman said: "We don't believe we did controvene any regulations. We are compensating customers who contact us in accordance with the regulations and this includes accommodation, transport and food." | A BA spokeswoman said: "We don't believe we did controvene any regulations. We are compensating customers who contact us in accordance with the regulations and this includes accommodation, transport and food." |
| More than 100 flights at the new terminal were called off on Thursday and Friday because of earlier glitches with the baggage-handling systems. | More than 100 flights at the new terminal were called off on Thursday and Friday because of earlier glitches with the baggage-handling systems. |
| BA has set up an information line for T5 passengers: 0800 727800 | BA has set up an information line for T5 passengers: 0800 727800 |
| Have you been through Terminal 5 today? What was it like? Do you work there? Tell us about the new terminal at Heathrow airport. | Have you been through Terminal 5 today? What was it like? Do you work there? Tell us about the new terminal at Heathrow airport. |
| You can send pictures and video to: yourpics@bbc.co.uk or to send via MMS please dial +44 (0)7725 100 100. | You can send pictures and video to: yourpics@bbc.co.uk or to send via MMS please dial +44 (0)7725 100 100. |
| Do not endanger yourself or others, take any unnecessary risks or infringe any laws. | Do not endanger yourself or others, take any unnecessary risks or infringe any laws. |
| Click here for terms and conditions on sending photos and video | Click here for terms and conditions on sending photos and video |