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Heathrow's T5 open to passengers Heathrow's T5 open to passengers
(about 2 hours later)
Heathrow's new Terminal 5 has opened to the public as British Airways begins operating from the building.Heathrow's new Terminal 5 has opened to the public as British Airways begins operating from the building.
A BA flight from Hong Kong was the first to arrive at the £4.3bn facility. The first departure was at 0620 GMT, when a service left for Paris.A BA flight from Hong Kong was the first to arrive at the £4.3bn facility. The first departure was at 0620 GMT, when a service left for Paris.
Both BA and the airport operator BAA are promising a better passenger experience and fewer delays.Both BA and the airport operator BAA are promising a better passenger experience and fewer delays.
Anti-airport expansion groups hope 500 people will take part in a "flash mob" protest at the terminal at 1100 GMT.Anti-airport expansion groups hope 500 people will take part in a "flash mob" protest at the terminal at 1100 GMT.
Demonstrators opposed to plans for a third runway and sixth terminal at Heathrow said they would carry out a peaceful protest. Demonstrators opposed to plans for a third runway and sixth terminal at Heathrow said they would carry out a peaceful protest, but BAA said it was not expecting disruption.
BAA said it was "people's right" to protest and the airport owner was not expecting passengers to be disrupted.
Planes movedPlanes moved
At the airport on Thursday morning, with some check-in desks closed, queues built up. There were some teething problems at the airport on Thursday morning.
Pamela Madden, 61, bound for Berlin, said: "We were led to believe we would get through check-in and security in 10 minutes, but it's taking much longer than that."Pamela Madden, 61, bound for Berlin, said: "We were led to believe we would get through check-in and security in 10 minutes, but it's taking much longer than that."
But BA chief executive Willie Walsh said some passengers were turning up particularly early for flights, adding to queues. There were also complaints about confusing road signs for T5, problems for some people attempting to pay at a car park, and a previously working escalator that had broken down.
But other passengers praised the terminal and both BA and BAA have warned passengers it will take time for such a huge project to "bed down".
BA chief executive Willie Walsh said "I'm absolutely delighted with the way things have gone so far. I think it's great."
BA TERMINAL CHANGES 27 March: Domestic and most European flights move from Terminal 1 to T527 March: Long-haul flights from Terminal 1 move to T527 March: Miami service moves from Terminal 3 to T530 March: Algiers moves from Gatwick to T530 April: All Terminal 4 long-haul go to T5 (except Singapore, Bangkok and Sydney)17 Sept: Barcelona, Madrid, Lisbon, Nice and Helsinki move from Terminal 1 to Terminal 3Early 2009: Singapore, Bangkok and Sydney move from Terminal 4 to Terminal 3 Source: BABA TERMINAL CHANGES 27 March: Domestic and most European flights move from Terminal 1 to T527 March: Long-haul flights from Terminal 1 move to T527 March: Miami service moves from Terminal 3 to T530 March: Algiers moves from Gatwick to T530 April: All Terminal 4 long-haul go to T5 (except Singapore, Bangkok and Sydney)17 Sept: Barcelona, Madrid, Lisbon, Nice and Helsinki move from Terminal 1 to Terminal 3Early 2009: Singapore, Bangkok and Sydney move from Terminal 4 to Terminal 3 Source: BA
"I'm absolutely delighted with the way things have gone so far. I think it's great," he said.
Until Wednesday, BA services were spread across three of Heathrow's terminals.Until Wednesday, BA services were spread across three of Heathrow's terminals.
The airline has had to embark on a major exercise overnight to move aircraft and handling equipment to the new terminal.The airline has had to embark on a major exercise overnight to move aircraft and handling equipment to the new terminal.
Initially, BA will operate domestic and European services from Terminal 5, as well as long-haul flights that currently operate from Terminal 1.Initially, BA will operate domestic and European services from Terminal 5, as well as long-haul flights that currently operate from Terminal 1.
The first flight to use Terminal 5 was BA26 from Hong Kong, with the airline's first woman pilot Captain Lynn Barton at the controls. It landed at 0450 GMT on Thursday.
The inaugural departure was flight 302 to Paris.
Both BA and BAA have warned passengers it will take time for the new terminal to "bed down".
Meanwhile, BAA has had to drop controversial plans to fingerprint domestic passengers after the information commissioner expressed concerns about the move.Meanwhile, BAA has had to drop controversial plans to fingerprint domestic passengers after the information commissioner expressed concerns about the move.
The airport operator said fingerprinting was needed for border security. Instead it will take photographs while the proposal is discussed with the commissioner's office.The airport operator said fingerprinting was needed for border security. Instead it will take photographs while the proposal is discussed with the commissioner's office.
Environmental protestsEnvironmental protests
While BAA says the opening of Terminal 5 will not see any more flights operating to and from Heathrow, environmental groups are not convinced.While BAA says the opening of Terminal 5 will not see any more flights operating to and from Heathrow, environmental groups are not convinced.
John Stewart, from anti-expansion group Hacan ClearSkies, said: "The real reason it [Terminal 5] was built was to provide the terminal capacity to allow more flights on the existing runways, which will mean more noise, more pollution and more stress for those living under the flightpaths." John Stewart, from anti-expansion group Hacan ClearSkies, said: "The real reason it [Terminal 5] was built was to provide the terminal capacity to allow more flights on the existing runways, which will mean more noise, more pollution and more stress for those living under the flight paths."
Environmental campaigner Andrea Needham, who will be taking part in the "flash mob" said it would be a "fun event with a very serious purpose". Willie Walsh, writing in the airline's staff newspaper, also admitted that Terminal 5 would not "solve our problems".
"Climate change can be beaten, but not by almost doubling the size of the world's biggest international airport," she said.
Willie Walsh, writing in the airline's staff newspaper, said Terminal 5 would not "solve our problems".
"There continue to be problems at Heathrow with a lack of runway capacity and T5 will do nothing to sort this out," he said."There continue to be problems at Heathrow with a lack of runway capacity and T5 will do nothing to sort this out," he said.
Once BA has completed its terminal changes, BAA plans to start moving other carriers to Terminals 1, 3 and 4, where they will be grouped according to airline alliances.Once BA has completed its terminal changes, BAA plans to start moving other carriers to Terminals 1, 3 and 4, where they will be grouped according to airline alliances.
Terminal 2 will then be demolished, to pave the way for a new facility - Heathrow East - which BAA hopes will be ready in time for the London Olympics in 2012.Terminal 2 will then be demolished, to pave the way for a new facility - Heathrow East - which BAA hopes will be ready in time for the London Olympics in 2012.
Have you been through terminal 5 today? What was it like? Do you work there? Tell us about the new terminal at Heathrow airport.Have you been through terminal 5 today? What was it like? Do you work there? Tell us about the new terminal at Heathrow airport.
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