Passengers were stranded on the London Eye for almost an hour and a half while a mechanical fault was fixed.
Hundreds of passengers were stranded on the London Eye for up to an hour while urgent repairs were carried out.
Engineers decided to change one of the mechanical wheels which was shredding but a procedure which would not normally take very long was delayed.
About 400 people were instructed, via intercom, to open emergency supplies of water, blankets and commodes as the wheel was halted on Monday.
The popular tourist attraction on the South Bank of the River Thames has been restarted and all passengers are off.
Engineers at the attraction on the South Bank of the River Thames removed one of four mechanical wheels, which was faulty, before restarting it.
Each cabin is equipped for such a glitch and passengers have been offered a refund.
Guests were offered a hot drink and a refund once they had come down.
The 135-metre wheel has attracted over 27 million visitors since it opened in 2000.
The technical fault was spotted at about 1810 GMT and a decision was taken to stop the wheel while it was repaired.
Earlier this year, British Airways announced that it planned to end its sponsorship of the London Eye after eight years.
It was handled very badly Samantha Shearman
London Eye spokeswoman Liz Edwards, said: "We had two-way communication with all the guests, so we spoke to everyone to reassure them.
"There was a technical fault with one of the tyres so we thought the best thing to do was stop the wheel until it could be repaired."
But one of passengers stuck on the wheel complained about the lack of communication.
Samantha Shearman said: "It was a horrible experience. Staff were in poor communication with us in the capsules and when we got to get off, they panicked everyone into a stampede to get off.
"It was handled very badly."
The 135m (443ft) wheel has attracted over 27 million visitors since it opened in 2000.
Earlier this year, British Airways announced that it planned to end its sponsorship after eight years.
Have you been affected by the issues in this story? Send us your comments using the form below.
Have you been affected by the issues in this story? Send us your comments using the form below.
